Job Description
Job Title:  AS400 Developer
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  11/3/25
Job Description: 

͏Required Skills

Role - AS400 Developer

Experience required - Overall 5-12 years of IT experience with minimum 4-5 years relevant experience.

Required Mandatory Skills - Core Skill - As400 and RP

Good to have skills - Restful API, IWS, Tosca & Xframework,Connect Direct or SFTP and banking domain

Detailed JD:

  • Software development & maintenance using SDLC & AGILE methodology.
  • Experienced in doing Technical design (program level).
  • Experienced on ISeries platform using CLLE, RPGLE, DB2/400, SQL.
  • Worked on programming using SQL RPG and Free format RPG.
  • Worked on tools - JIRA, RDI (coding), RTC & ARCAD (software change control), Jenkins, HP Quality Centre, GSD.
  • Worked on programming using MQ.

͏

  • Handle technical escalations through effective diagnosis and troubleshooting of client queries
    • Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements 
    • If unable to resolve the issues, timely escalate the issues to TA & SES
    • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
    • Troubleshoot all client queries in a user-friendly, courteous and professional manner
    • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
    • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
    • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s

͏

  • Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
    • Mentor and guide Production Specialists on improving technical knowledge
    • Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist 
    • Develop and conduct trainings (Triages) within products for production specialist as per target
    • Inform client about the triages being conducted
    • Undertake product trainings to stay current with product features, changes and updates
    • Enroll in product specific and any other trainings per client requirements/recommendations
    • Identify and document most common problems and recommend appropriate resolutions to the team
    • Update job knowledge by participating in self learning opportunities and maintaining personal networks

͏

Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT
2 Team Management Productivity, efficiency, absenteeism
3 Capability development Triages completed, Technical Test performance

 
Information at a Glance

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