Job Description
Job Title:  AUTOMATION ENGINEER L3(CONTRACT)
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  6/4/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Detailed JD -

Must to have: HALO ITSM Automation

Good to have: Service Desk

Location flexibility

Only Pune

Rates including mark up - 100K/M

Exp - 6-8 years. 

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Role Overview

The HALO ITSM Automation Lead is responsible for designing, implementing, and governing automation initiatives across IT Service Management (ITSM) processes using the HALO platform. This role focuses on improving service efficiency, reducing manual effort, and enabling intelligent service delivery through workflow automation, integrations, and AI-driven capabilities.

Key Responsibilities

Automation Strategy & Implementation

  • Define and implement the automation roadmap for ITSM processes using HALO ITSM.
  • Identify automation opportunities across Incident, Request, Problem, and Change Management.
  • Design and develop automation runbooks, workflows, and scripts to optimize service desk operations.
  • Drive adoption of automation solutions including chatbot, AI/GenAI integrations, and self-service capabilities.

Platform & Tool Integration

  • Integrate HALO ITSM with enterprise tools such as monitoring solutions, Active Directory, CMDB, and third-party systems.
  • Develop APIs and connectors to enable seamless data exchange and orchestration.
  • Ensure scalability, reliability, and security of automation solutions within the ITSM ecosystem.



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Process Optimization & Continuous Improvement

  • Analyze ticket trends, repetitive tasks, and service bottlenecks to implement automation-led improvements.
  • Work closely with Service Delivery, Quality, and Operations teams to align automation initiatives with SLA/OLA targets.
  • Implement standardization and best practices aligned with ITIL frameworks.

Collaboration & Stakeholder Management

  • Collaborate with Service Desk teams, L2/L3 support, and business stakeholders to capture automation requirements.
  • Provide technical guidance and mentorship to junior automation engineers.
  • Communicate automation benefits, ROI, and adoption metrics to leadership teams.

Governance & Quality Assurance

  • Establish automation governance models, including version control, testing, and release management.
  • Ensure compliance with security policies, audit standards, and organizational guidelines.
  • Monitor automation performance and continuously refine workflows for optimal outcomes.



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Key Skills & Competencies

Technical Skills

  • Strong expertise in HALO ITSM platform configuration and customization.
  • Experience in workflow automation, scripting (e.g., PowerShell, Python, or similar).
  • Knowledge of API integrations (REST/SOAP) and middleware tools.
  • Familiarity with AI/Automation tools (RPA, Chatbots, GenAI).
  • Understanding of CMDB, discovery tools, and monitoring integrations.

ITSM & Process Knowledge

  • Strong understanding of ITIL processes (Incident, Problem, Change, Request Management).
  • Experience in service desk environments and ticketing systems.
  • Knowledge of SLA/OLA management and service delivery metrics.

Analytical & Leadership Skills

  • Strong problem-solving and analytical skills to identify automation opportunities.
  • Ability to lead automation initiatives end-to-end and manage multiple stakeholders.
  • Experience in driving continuous improvement initiatives (Lean, Six Sigma is a plus).



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Experience Required

  • 5–8+ years of IT experience with at least 2–3 years in ITSM automation.
  • Hands-on experience with HALO ITSM or similar ITSM platforms.
  • Proven experience in designing automation solutions and improving service desk efficiency.

 
Mandatory Skills: Infrastructure Automation .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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