Job Description
Job Title:  AWS cloud Admin
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  2/10/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

JD for L1 – Monitoring support

  • Should have basic skills on Network Devices and Network voice and components.
  • Should have basic knowledge on AWS & Azure cloud, Windows Servers, Linux, Backup & Storage.
  • Monitor Database/Network devices/storage device/server & Cloud services configured alerts and notifications using monitoring tools and dashboards.
  • Identify and acknowledge alerts database health of Database, Network/storage devices, Servers & Application, connectivity, and resource utilization.
  • Monitor the status of scheduled database jobs and batch processes.
  • Identify failed or delayed jobs and escalate to the respective team as per SOP.
  • Stopping and starting of application services in Windows/Linux servers.
  • Monitoring Storage systems and Pool spaces of all Storage systems.
  • Daily performance monitoring reports for storage, NAS and SAN equipment.
  • Prepare and share daily/shift-wise monitoring reports as required.
  • Follow-up on unresolved incidents with end user/vendors/ onsite engineers, if required.
  • Escalation of unresolved incidents to L2 engineer.
  • Service fulfilment / resolution as per defined procedures.
  • To work on tasks & SOP’s provided by L2/L3 teams for suitability.
  • Collaborate with L2/L3 & ITSM teams for defining / implementing service catalogues.
  • Basic understanding of applications services.
  • Timely & accurate escalation to L2/L3 teams as needed
  • Monitoring of the dashboard console and address any alerts.
  • React to events received by email from technology systems and raise incident tickets / address alerts where applicable.
  • He/she should be able to understand the requirements from Client & BAU and implement in NOC Team.
  • Conduct trend analysis of items likely to cause adverse impacts and take proactive steps to avoid unnecessary issues

 

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Do

  • Ensure timely response of all the tickets raised by the client end user
  • Service requests solutioning by maintaining quality parameters
  • Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
  • Provide an acceptance and immediate resolution to the high priority tickets/ service
  • Installing and configuring software/ hardware requirements based on service requests
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements and requests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per the resolution time defined     by the customer
  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
  • Coordinate with on-site team for complex problem resolution and ensure timely client servicing
  • Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

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Deliver

No Performance Parameter Measure
1.   100% adherence to SLA/ timelines
Multiple cases of red time 
Zero customer escalation
Client appreciation emails 

 

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Mandatory Skills: AWS Batch Monitoring and Management .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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