Job Description

4.5-7 yrs 

Pune / Kochi only

CBR - 120K

Having knowledge in managing Storage Area Networks (SAN), Network Attached Storage (NAS)  Experienced with HP Storage (HP Alletra MP 10000, 3PAR, Primera, and Nimble,) and Brocade switches Assess the enterprise environment with focus on SAN infrastructure to identify the single point of failures (SPoF) and address them to enhance system availability and uptimes Institute a data-driven approach and work with Service Owners to integrate the Knowledge Management Modules and Asset knowledge across the Infrastructure. Drive discussions with various IT teams and leverage Storage Infrastructure to foresee opportunities to unify the operations console across businesses within customer businesses. Worked with development team to provide inputs on Storage Infrastructure for building the in-house tools. Storage Management duties include Administration, monitoring and configuring of the following technologies using Storage and SAN switch management tool Create, Monitor and Manage remote/local replication on storage systems  Creating luns, Mapping and Masking of LUNS Manage zoning activities on brocade switches and Manager, and web tools including zone create / delete / modify Expertise on any Flash Storage Systems Analyze, Plan and Perform data-migration between storage systems and storage tiers via host or storage controller based software. Expertise in BrocadeSwitch Administration, Zoning configuration, Fabric OS Administration, Upgrading FOS versions, FC Troubleshooting. Perform Incident resolution, Problem Determination and Root Cause Analysis in accordance with Service Level Agreements Familiar with Service Now for Incident Management, Change Management, Problem Management and Capacity Management. Analyzing performance statistics at the disk frame and host level to verify disk I/O health and identify any bottlenecks Coordinate and/or apply microcode & firmware upgrades as required  Analyze resource utilization from monthly reports on LUN utilization, storage array port utilization and storage space utilization. Use the data for trend analysis and capacity planning Perform service management tasks including Problem management , Incident management , Change management and performing peer review of all san changes Creating operational procedures for the administration of SAN disk across multiple disk vendor hardware and software solutions Create and manage documentation in-line with existing standards Vendor liaison on hardware and software issues, including escalation of problems that pertain to vendor technology Implementing best practice for best RPO, RTO and high availability 

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Do

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined     by the customer
• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

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Deliver

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