Job Description
Job Title:  Administrator - L3
Req Id:  89259
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  8/13/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Rate :- up to 120K

location :- PAN india

exp:- 6+ years 

Position name : App Readiness SME

· Experience level: 6-8 years

· Roles and Responsibilities:

o Drives the complete Application Readiness project for migration.

o Application Discovery and Rationalization using Snow report.

o Assisting business partners to understand UHG process from Application integration standpoint.

o Triage the intake request for each packaging request submitted, process the request further for packaging till it gets deployed to the end user’s device.

o Create AppSet\App Bundles by working with business partners and share it with Desktop Migration team.

o Collaborate with different teams to resolve any application related issues during migration.

o Work with Desktop Migration team to ensure apps bundles are created in internal tool and team is utilizing automation tool whenever necessary.

· Must have skills:

o 4-6 years of Experience in Application packaging, Windows Installer, Admin Studio.

o Experience in end-to-end application lifecycle management

o Experience in creation of automation tools

o Intermediate level Experience in deployment tools

o Basic understanding of Desktop Migration

o Attention to details and good troubleshooting skills.

o Adaptability; self-starter; team player; quality minded; focused; committed; able to work independently.

o Ability to perform in a high-pressured environment.

o Excellent troubleshooting skills

o Hands on experience on scripting languages such as Wise, PowerShell

o Experience creating custom scripts to drive installs, uninstalls, custom actions and system management.

o Must understand a standard packaging process and workflow.

o Must understand MSI packaging best practices and standards.

o Must be able to troubleshoot Packaging, Deployment and System issues.

o Flexible to work round the clock.

 

· Shift Timings: 3:30 PM to 1:00 AM IST.

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Do

  • Ensure timely response of all the tickets raised by the client end user
  • Service requests solutioning by maintaining quality parameters
  • Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
  • Provide an acceptance and immediate resolution to the high priority tickets/ service
  • Installing and configuring software/ hardware requirements based on service requests
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements and requests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per the resolution time defined     by the customer
  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
  • Coordinate with on-site team for complex problem resolution and ensure timely client servicing
  • Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

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Deliver

No Performance Parameter Measure
1.   100% adherence to SLA/ timelines
Multiple cases of red time 
Zero customer escalation
Client appreciation emails 

 

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Mandatory Skills: Application Packaging - Windows .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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