Job Description

• Good communication (Written English). 
• Experience with Mortgage document review
• Excellent written and oral communication skills
• Demonstrated strong attention to detail.
• Good understanding of the UK mortgage market with experience of handling mortgage applications
• Experience of working within a high paced environment, managing high volumes with prioritisation
skills ensuring KPIs and SLAs are adhered to
• Ability to work collaboratively with the onshore teams through effective communication skills
• Strong attention to detail, utilising your knowledge and support tools to progress mortgage
applications correctly
• Strong verbal and written communication skills to ensure a smooth experience for Brokers and
customers
• Have a proactive and professional approach to drive a right first-time outcome for the customer
• Ability to support and develop team colleagues by training and collaboration across the team 
• Compliance with monthly quality checks ensuring accuracy on cases worked
• Experience in the validation of customer data and documentation 
• Understanding of UK legislation
• Very strong interpretation and articulation skills
• Excellent Keyboard skills and should be familiar with working on a laptop
• Strong typing skills with a minimum of 45 words per minute
 • 100% shift adherence and demonstrate flexibility to work in shifts
Have a proactive and professional approach to drive a right first-time outcome for the
customer
· Compliance with monthly quality checks ensuring accuracy on valuations reviewed
· Ability to work unaided or with little supervision