Job Description
Job Title:  Analyst
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  2/25/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

  1. The position requires knowledge of US Lending Market - Corporate / Commercial / Small Business Loans
  2. Responsible for reviewing, loan boarding & maintenance of new and renewed Corporate & Commercial Loan packages 
  3. Handling the day-to-day processing in the Loans Syndication domain, resolving queries in a timely manner. Processing loan drawdowns, funding from loans platform and preparation of outgoing payments. Some level of static data loan maintenance. Reconciliation for loans related transactions and first level recon for loans specific accounts
  4. Loan Operations resources must be comfortable operating in several systems, including but not limited to: ALS, Info Access, OnBase, nCino, and Harland Clarke (statement and check vendor)
  5. Resource must have knowledge of interest calculations and ensure calculations are in sync with the loan system

 

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  1. The position requires knowledge of US Lending Market - Corporate / Commercial / Small Business Loans
  2. Responsible for reviewing, loan boarding & maintenance of new and renewed Corporate & Commercial Loan packages 
  3. Handling the day-to-day processing in the Loans Syndication domain, resolving queries in a timely manner. Processing loan drawdowns, funding from loans platform and preparation of outgoing payments. Some level of static data loan maintenance. Reconciliation for loans related transactions and first level recon for loans specific accounts
  4. Loan Operations resources must be comfortable operating in several systems, including but not limited to: ALS, Info Access, OnBase, nCino, and Harland Clarke (statement and check vendor)
  5. Resource must have knowledge of interest calculations and ensure calculations are in sync with the loan system

 

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  • Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

    • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
    • Assist clients with navigating around product menus and facilitate better understanding of product features 
    • Troubleshoot all client queries in a user-friendly, courteous and professional manner
    • Maintain logs and records of all customer queries as per the standard procedures and guidelines
    • Accurately process and record all incoming call and email using the designated tracking software
    • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
    • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
    • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

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  • Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

    • Undertake product trainings to stay current with product features, changes and updates
    • Enroll in product specific and any other trainings per client requirements/recommendations
    • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
    • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver
 

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Mandatory Skills: Retail Banking(BA) .

 

Experience: 1-3 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.