Title: Automation Lead - L1
Job Description
Role Purpose
VROPS-VMWARE
JD:
• Knowledge of virtualization platforms and associated technologies including (but not limited to) the fullVMware stack (ESXi, vCenter, vSAN, NSX, and the vRealize Suite)
• Should have good hands-on experience on designing & solution & implementing V sphere, V center, VRA,VRO, VCS & VROPs
• Should have good hands-on experience in Cloud Builder
• Understanding of configuration management and software defined data center (SDDC) infrastructure
• Must have good understanding of Cloud platforms viz AWS, Azure etc. and ability to design and deliver solutions around it
• Knowledge of embedded solutions on AWS, Azure etc. (For example VMC on AWS, VMware Horizon on Azure etc)
• Ability to develop/build IT solutions to meet business requirements
• Ability to implement & troubleshoot
• Documentation, organization, and time management skills
• Take initiative to improve processes, procedures, skills, and technical knowledge
• Excellent communication & presentation skill
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Do
1. Lead automation roadmaps and strategies for various BUs
- Ensure complete understanding of requirements needed to implement automation of various accounts in BUs
- Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity
- Drive automation maturity in the shortlisted accounts to the next level
- Align the customers by showcasing Wipro’s capability to drive automation and ROI achievement for the customer
- Ensure contractual commitments for a particular project are met by understanding the scope and requirements
- Ensure the desired software and infrastructures are implemented required for automation
- Ensure scalable standards of dashboard and process support system for active automation monitoring
- Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams
- Review the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance
- Come up with solution of the problems regarding automation persistent in development unit
- Manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information
- Periodically review the project status completion vis-a vis the project plan and ensure successful roll out
- Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team
- Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity
- Receive feedback from the customers and align resources internally to close all the gaps
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Deliver
No. | Performance Parameter | Measure |
---|---|---|
1. | Client Engagement | CSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend) |
2. | BOT implementation | Work done by the bots for platform/non platform accounts, No. of platform accounts per DU |
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Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.