Job Description
Role Purpose
The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement
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Our team is global, diverse and collaborative as we work across organizations to keep our technology, applications and the businesses they support secure.
Your expertise
– sound knowledge of the Windows operating system and security hardening
– scripting/coding skills in PowerShell and/or C#
– effective communicator with natural ability to take the lead and investigate complex technical issues
– previous people management experience is preferred
– fluent in English, being a team player and eager to work in a global team
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Deliver
| No. | Performance Parameter | Measure |
|---|---|---|
| 1. | Client Engagement | CSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend) |
| 2. | BOT implementation | Work done by the bots for platform/non platform accounts, No. of platform accounts per DU |
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Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.