Job Description
Role Purpose
The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement
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Our team is global, diverse and collaborative as we work across organizations to keep our technology, applications and the businesses they support secure.
Your expertise
– sound knowledge of the Windows operating system and security hardening
– scripting/coding skills in PowerShell and/or C#
– effective communicator with natural ability to take the lead and investigate complex technical issues
– previous people management experience is preferred
– fluent in English, being a team player and eager to work in a global team
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Deliver
| No. | Performance Parameter | Measure |
|---|---|---|
| 1. | Client Engagement | CSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend) |
| 2. | BOT implementation | Work done by the bots for platform/non platform accounts, No. of platform accounts per DU |