Job Description
Job Title:  Automation Lead L1
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  11/4/25
Job Description: 

Job Description

Role Purpose

The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement

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Our team is global, diverse and collaborative as we work across organizations to keep our technology, applications and the businesses they support secure.
Your expertise
– sound knowledge of the Windows operating system and security hardening
– scripting/coding skills in PowerShell and/or C#
– effective communicator with natural ability to take the lead and investigate complex technical issues
– previous people management experience is preferred
– fluent in English, being a team player and eager to work in a global team

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Deliver

No. Performance Parameter Measure
1. Client Engagement CSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend)
2. BOT implementation Work done by the bots for platform/non platform accounts, No. of platform accounts per DU

 

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Information at a Glance

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