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Title:  BMC Helix Operation Management

Requisition ID:  61262
City:  Pune
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

  • 5+ years hands on experience in Implementing / Administering and configuring BHOM.

    •  Should have good communication and customer interaction skills.

    •  Should have extensive expertise in Implementation\High Level and Low-Level Design Documentation of BHOM.

    •  Install and configure the BMC Helix Operation Management platform, including components and integrations.

    •  Experience in integrating with AD / SSO and configuring Role based access control.

    •  Implementation knowledge on Dynamic Service Modelling.

    •  Experience with BHOM Intelligent Integrations in ingesting metrics, events, and topology data from multiple sources (Dynatrace, Datadog, Solarwinds, AppDynanics, vRops).

    •  Experience in configuring event correlation strategies between multiple 3rd party tools (AppDynamics, SolarWinds, Splunk etc).

    •  Extensive knowledge on Service-centric monitoring (Monitor infrastructure from end to end, including views of business service).

    •  Experience in developing and applying event deduplication and suppression techniques.

    •  Experience in integrating with ticketing tool (ServiceNow, BMC Helix ITSM etc).

    •  Creating Policies, understanding of Patrol Agents and how they work, understanding of MRL rules.

    •  Experience in consolidating ingestion of log from multiple sources into one centralized platform.

    •  Knowledge on BMC Helix Intelligent Automation.

    •  Experience with API integrations.

    •  Experience in Developing dashboards and reports that provide actionable insights into key metrics.

    •  Collaborate with other support teams and stakeholders and resolve complex technical issues in a timely manner.

    •  Experience in conducting workshops and training sessions for client teams.

    •  Experience with Windows, UNIX, and Linux operating systems.

    •  Knowledge of cloud technologies, networking, and database concepts.

    •  Create and maintain technical documentation, including troubleshooting guides, knowledge base articles, and solution templates.

Mandatory Skills: BMC Helix Operations Management AIOPS .

 

Experience: 8-10 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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