Job Description

ServiceNow Lead (B3-Band) ;WO Rate :170k max 

The general scope of the work for this position is as follows:

• At least 8+ years of experience in ITSM Business Process Consulting, High Level Design and technical solutions for ServiceNow implementation
• At least 6+ years of experience in Design and Implementation of Service Now ITSM Modules / ITOM / ITBM modules and  Integrations
• Must have implemented complete ITSM suite, CMDB, ITAM lifecycle for atleast 3 engagements.
• Hands-on with ServiceNow CMDB and ITAM integrations
• Must have a working experience on integration hub, Servicegraph connectors and should have integrated ServiceNow with major OEMs.
• Design automation workflows using ServiceNow
• Must have implemented multiple API based integrations (REST/SOAP), B2B integrations between ServiceNow and other ITSM tools or monitoring solution or other COTS products
• Extensive hands-on experience of working with script-based ServiceNow components such as business rules, script includes, client scripts, UI pages etc.
• Extensive experience of working with ServiceNow Glide objects such as GlideRecord, GlideSystem, GlideAggregate, GlideAjax etc.
• Ability to build ServicePortal pages, designing customer widgets and good understanding of Angular JS
• Experience analyzing the issues, estimating the efforts and proposing solutions or prototyping.
• Good knowledge of ServiceNow development best practices.
• Certifications : CIS – ITSM,  ServiceNow Admin Certified / ServiceNow Implementation specialist – other areas

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Do

1. Instrumental in understanding the requirements and design of the product/ software

• Develop software solutions by studying information needs, studying systems flow, data usage and work processes
• Investigating problem areas followed by the software development life cycle
• Facilitate root cause analysis of the system issues and problem statement
• Identify ideas to improve system performance and impact availability
• Analyze client requirements and convert requirements to feasible design
• Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
• Conferring with project managers to obtain information on software capabilities

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2. Perform coding and ensure optimal software/ module development

• Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
• Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
• Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
• Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
• Ensuring that code is error free or has no bugs and test failure
• Preparing reports on programming project specifications, activities and status
• Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
• Compile timely, comprehensive and accurate documentation and reports as requested
• Coordinating with the team on daily project status and progress and documenting it
• Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders

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3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution

• Capturing all the requirements and clarifications from the client for better quality work
• Taking feedback on the regular basis to ensure smooth and on time delivery
• Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
• Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
• Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
• Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
• Timely Response to customer requests and no instances of complaints either internally or externally

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Deliver