Job Description
Role Purpose
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
͏
Responsibilities:
Strong hands-on experience with ServiceNow HAM PRO module.
Solid understanding of the ServiceNow platform architecture and development best practices.
Experience in ServiceNow configuration, scripting (JavaScript, Glide), and integrations.
Ability to work collaboratively with cross-functional teams and client stakeholders
Excellent problem-solving, communication, and interpersonal skills.
Prior experience in asset management processes and ITSM/ITAM frameworks is highly desirable.
Key Responsibilities
Design, configure, and implement ServiceNow HAM PRO solutions to support enterprise hardware asset management.
Ensure compliance with organizational standards, policies, and best practices for asset management.
͏
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration, Deployment & Monitoring of Software | 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan |
| 2. | Quality & CSAT | On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation |
| 3. | MIS & Reporting | 100% on time MIS & report generation |
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.