Job Description
Role Purpose
The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement
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•Knowledge and practical experience of DELL and EMC Storage technologies and Storage domain other storage technologies and their application to real-world business problems in large-scale customer environments.
•Have a practical working knowledge EMC Symmetrix, Pmax, Vmax, SRDF and Brocade.
•Provide performance tuning and troubleshooting of all DELL storage technologies
•Performance analysis of the environment is mandatory requirement.
•OS skill from storage view on AIX/VMware/Solaris/Windows is required.
•Storage System administration functionality and exploitation
•Assessments, and Health Checks, installation, cabling, troubleshooting
•Hands on experience on the DELL storage products viz., ECS/ Similar S3 storages
•Exposure to replication technologies and Data Protection techniques (Snapshots, Clone etc.)
•Good working knowledge Fabric Switches: Brocade ,Mcdata and Cisco
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Deliver
| No. | Performance Parameter | Measure |
|---|---|---|
| 1. | Client Engagement | CSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend) |
| 2. | BOT implementation | Work done by the bots for platform/non platform accounts, No. of platform accounts per DU |
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Experience: 5-8 Years .
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