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Fiber & Network Delivery Manager
Location: Pune
Shift: UK shift timings (01:30 PM onwards)
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Education: Graduate/Post Graduate
Experience: 10+ years
Role:
Need knowledge and experience of Telecom process along with Fibre and Network Delivery know how
Good Interpersonal & people management skills with good problem solving approach.
Need to handle a span size of 150 - 250 HC
Excellent analytical skills for MIS, number crunching & reporting to internal & external customers, problem-solving, decision-making & management skills
Excellent verbal & written communication & presentation skills
Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction
Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools
Ability to exercise managerial judgment and perform as a mentor
Ability to handle stressful situations / Should have patience and not be overawed by difficult situations / Situation handling skills
Leadership skills / Team Management Skills
Knowledge of Client and end user requirement (Before starting floor management).
Basic understanding and ability to trouble shoot issues and implement change as needed
Basic knowledge of forecasting and scheduling techniques, operation policies and procedures and MIS
Ability to drive results against SLA performance indicators
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Experience: 8-10 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.