Job Description
Job Title:  Genesys Cloud (CX) Developer L3
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  12/8/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Location: Pan India

Skill: Gnesys Cloud Developer (CX)

JD :

We are seeking a skilled Genesys Cloud Developer with 3–4 years of experience in designing and implementing customer engagement solutions. The ideal candidate will have a strong background in building and optimizing Architect flows (inbound, outbound, postflow actions), developing Data Actions, integrating with external systems, managing Data Tables, and configuring Queues within the Genesys Cloud platform.

Key Responsibilities:

 Design, develop, and maintain Genesys Cloud Architect flows for inbound, outbound, and postflow scenarios.

Develop and implement Data Actions to facilitate integrations with external and internal APIs or data sources.

Create and manage Data Tables for dynamic data storage and retrieval within Genesys Cloud solutions.

Configure and optimize Queues for efficient routing of customer interactions.

Collaborate with cross-functional teams to integrate Genesys Cloud with third-party systems, ensuring seamless communication and data flow.

Troubleshoot, analyze, and resolve flow issues to support business operations and enhance customer experience.

Participate in the full software development lifecycle, including requirements gathering, solution design, development, testing, deployment, and documentation.

Ensure best practices and compliance with organizational standards in the design and deployment of Genesys Cloud solutions.

Develop RESTful APIs, microservices, and cloud-native components leveraging .NET 8 for high-performance contact center applications.

Monitor and optimize application performance, scalability, and cost within the cloud ecosystem

Develop cloud-native applications and services using GCP, ensuring scalability, security, and reliability.

Ensure compliance with enterprise architecture standards and contribute to continuous improvement initiatives.

We are looking for someone who is capable of handling a project on their own.

Most of the experience should be Genesyscloud and GCP and development skills are plus to have.

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Mandatory Skills: Genesys Cloud Contact Center Admin .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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