Job Description
Job Title:  Group lead
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  7/21/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose


The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. 
 

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1. Excellent knowledge in Sales (B2B) and Telecom products
2. Leading by Example and ability to handle stressful situations
3. Ability to work & communicate with people across organizational units. Service oriented and customer focused
4. To manage the incoming work volumes for all associated task of the role to ensure performance targets achieved
5. Ability to lead people on multi-functional efforts, Ability to prioritize tasks appropriately, Decision making skills
6. Expected to work closely with other Team Leaders on production floors for implementation of uniform compliance and delivery practices

 

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6:30 PM - 4:00 AM IST (although the candidate has to be flexible for 24x7 work environment) Under-Graduate 48 months & above BPO (Telecom B2B Sales preferred)

 

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Good to have Hiring Skills
 
1. Microsoft applications, especially Excel and power point
2. Knowledge of Client and end user requirement
3. Excellent Communication Skills (Verbal & Written)

 

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• Drive SLAs and team performance
• Escalate through the right channels and process to ensure the accountability on deliverables.
• Continuous improvement through learning and process understanding.
• To meet or exceed all delivery targets such as time lines, right first time activities.
• To act as a point of contact between the client, management and the team from a delivery perspective.
• To act and be accountable for all of the Process and Client Deliverables in the absence of a Manager.
• Manage a team of 20-25 members and ensure performance management is driven

 
Mandatory Skills: Voice Fulfilment .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.