IMS DB
JD
Location. - Bangalore
- Minimum 5 years of Hands on experience in IMS DB, PL1, Microfocus Cobol.
- Incident / Problem Management Tool - Service Now
- Experience in working in Production Support Team
- Flexible to support early morning shift or afternoon shift and weekend support at least once a month
- Excellent communication skills
- Good analytical skills to triage issues faced during batch for analysis and resolution
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3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
- Capturing all the requirements and clarifications from the client for better quality work
- Taking feedback on the regular basis to ensure smooth and on time delivery
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
- Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
- Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
- Timely Response to customer requests and no instances of complaints either internally or externally
Experience: 3-5 Years .
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