Job Description
Job Title:  ITSM / ITSO Specialist for Pune and Hyderabad
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  10/5/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Job description — IT Service Management / IT Service Owner (ITSO) Analyst / Specialist

 

Role summary

 

To help ensure services are controlled, resilient, audit-ready, and aligned to processes, including IT Service Acceptance (ITSA), Business Impact Analysis (BIA) and service resilience tooling such as SCOTT and BRETT, plus operational workflow in ServiceNow (SNOW).

 

Key responsibilities

•     ITSM & Operational Control

•     Manage and improve ITSM practices (incident, problem, change, request, service level management) in line with agreed standards in project

•     Drive operational hygiene: ticket quality, prioritisation, stakeholder updates, and accurate reporting/MI.

•     Support audit/compliance readiness through evidence collection, process adherence, and timely remediation actions.

 

ITSO-related activities

•     Support IT Service Owners with day-to-day governance and control activities (service health, risks/issues, lifecycle tasks, documentation).

•     Maintain accurate service information and artefacts required for service governance and reviews.

•     Service resilience & continuity

•     Coordinate and maintain service resilience activities and evidence:

•     SCOTT (Service Continuity Testing Tracker) — continuity testing coordination, evidence capture, reporting.

•     BRETT (Backup and REstoration Testing Tracker) — backup/restore testing attestations, evidence, and follow-ups.

•     Support BIA (Business Impact Analysis) activities: gathering inputs, validating criticality assumptions, maintaining records and actions.

•     etc

•     Support delivery teams through ITSA (IT Service Acceptance) activities (new services or hosting/infrastructure changes), ensuring required controls and artefacts are completed.

•     Work with technology and business stakeholders to ensure smooth transition to BAU, including operational readiness.

 

Collaborate across operations, engineering, risk/control, and business teams; run focused working sessions to unblock issues and “get it done”.

 

Required experience & skills

 

•     Strong, hands-on experience in an ITSM environment (operations/service management).

•     Practical understanding of ITSO responsibilities and supporting governance/control obligations.

•     Working knowledge of:

•     ServiceNow (SNOW) operations (incidents/alerts, assignment groups, reporting basics).

•     ITSA process and operational acceptance readiness.

•     BIA concepts and supporting documentation/actions.

•     SCOTT and BRETT evidence and testing trackers.

•     Strong documentation and evidence management skills (audit-ready mindset).

•     Clear communication, ability to work across time zones and multiple stakeholder groups.

 

Desirable (nice to have)

ITIL certification (Foundation or higher) or equivalent practical experience.

Experience in resilience, continuity testing, backup/restore governance, and service controls.

Strong MI/reporting skills (e.g., trend analysis, operational dashboards).

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Mandatory Skills: ITIL Service Level Mgmt .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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