Job Description
Role Purpose
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations
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Primary Skill (Technical Skill) Network – IP Data ( R&S), Wireless, SD-WAN
Secondary Skill (optional) Wireless / Network Security / WAN Optimisation
Educational Qualifications B.E. / B.Sc.
Experience Level 10 – 12 Years
Location of Posting - Bengalore , Hyderabad, Gurgaon
Role & Responsibilities
• Experienced in Production Network Environment of an enterprise impacting 100+ users
• Handling Data Center Network Operations with Business & Mission Critical applications
• Handling escalated incidents or high critical tickets
• Predicting Risk/Impact and Participating in Major Changes
• Reporting & Performance Dashboards with Capacity Planning
• Technical Team Lead & Vendor Management
• Technical Transition & Documentation skills (Onsite to Offshore)
• Design, Migration and upgradation of existing infrastructure
Skills Must have Nice to Have
Technical Skills (Core & Top-Up)
• Expert on design, configuration and implementation of Data Center, Branch with Nexus, L2, L3 switch Configuration.
• SD-WAN Network Configuration and management.
• Wireless WLC/AP infrastructure mgt, & configuration.
• Provides 3rd level technical support on data network related issues.
• Expert in switching technology with LAN and data center networking (Gigabit Ethernet, L2/L3 Switching, VLANs, STP,
VTP etc.) are required.
• Network IP address design and optimization. Expert in Configuration and troubleshooting of routing protocols (RIP,
EIGRP, OSPF, BGP) .
• Excellent knowledge in various dynamic routing and switching protocols and network troubleshooting in datacenter
network as well as WAL technologies.
• Niche Technology experience like Cisco ACI, NSX, SDN, SDA and DNAC
• Network Security experience like Cisco ASA/Firepower Firewall, PaloAlto Firewall, ISE.
• Good knowledge in Wireless technology, DNS/DHCP/NTP and experience in operational support for wireless controllers
and APs on escalated calls. Cisco / Aruba
• Experience in system platforms like Cisco Nexus, F5 BigIP, Infoblox, Riverbed, Cisco WLS
• Configure and Troubleshoot Network optimization solutions like Riverbed, Cisco WAAS etc.
Experience in Network SD-WAN
• Wireless network design and Implementation.
Process & Tools
• Remote system administration
• Expertise in automation and reduction of manual efforts through Scripting/tools
• Incident, Change & Problem management
• Configuration management
• Capacity Planning
Vendor Management
Behavioral Skill
• Supporting escalated tasks/incidents
• Fair Written & Verbal Communication Skills
• Technical Team management
• Experience of handling global customers
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Team Management
- Resourcing
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Train direct reportees to make right recruitment and selection decisions
- Talent Management
- Ensure 100% compliance to WiproâÂÂs standards of adequate onboarding and training for team members to enhance capability & effectiveness
- Build an internal talent pool of HiPos and ensure their career progression within the organization
- Promote diversity in leadership positions
- Performance Management
- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
- Exercise employee recognition and appreciation
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Deliver
| No | Performance Parameter | Measure |
| 1 | Operations of the tower | SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management |
| 2 | New projects | Timely delivery Avoid unauthorised changes No formal escalations |
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Experience: 5-8 Years .
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