Job Description
Job Title: ServiceNow Architect
Location - Pune
WO value -220k
Role Overview
We are seeking a highly skilled and experienced ServiceNow Architect to lead the design, development, and implementation of ServiceNow solutions across our enterprise. The ideal candidate will have a strong background in ITSM Pro, CMDB/CSDM deployment and transformation, and ServiceNow integrations, with a proven track record of delivering scalable and efficient ServiceNow architectures.
Key Responsibilities
- Lead the architectural design and implementation of ServiceNow solutions, ensuring alignment with enterprise standards and best practices.
- Drive the deployment and transformation of CMDB and CSDM models to support service visibility and operational excellence.
- Architect and oversee ServiceNow ITSM Pro implementations, including Incident, Problem, Change, Request, and Knowledge Management.
- Design and manage integrations between ServiceNow and other enterprise systems using MID servers, APIs, and IntegrationHub.
- Engage with customers and stakeholders to gather requirements and ensure solution designs are aligned with business needs and expectations.
- Collaborate with stakeholders to define solution architecture and ensure successful delivery.
- Provide technical leadership and mentorship to development teams and administrators.
- Conduct architecture reviews, performance tuning, and platform health checks.
- Stay current with ServiceNow releases and roadmap, and recommend adoption of new features and capabilities.
Required Qualifications
- 6 to 8 years of hands-on experience in ServiceNow architecture and development.
- Strong expertise in ITSM Pro modules and workflows.
- Proven experience with CMDB and CSDM design, deployment, and optimisation.
- Demonstrated experience in ServiceNow integrations with third-party systems.
- Experience in customer requirement gathering and translating business needs into technical solutions.
- Solid understanding of ITIL framework and service management principles.
- Proficiency in scripting (JavaScript, Glide), Flow Designer, and ServiceNow Studio.
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITSM or CMDB.
- Excellent communication, stakeholder management, and documentation skills.
Preferred Qualifications
- Experience with additional ServiceNow modules such as ITOM, SecOps, or HRSD.
- Exposure to Agile/Scrum delivery methodologies.
- Experience in multi-instance and multi-tenant ServiceNow environments.
Familiarity with governance, risk, and compliance (GRC) frameworks.
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Experience: 8-10 Years .
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