Job Description

Role Purpose

Proxy ---Neil / Trilok Requirement

Below is the JD

he Proxy Team provides HSBC applications with a simple, reliable, secure way to connect to internet and cloud services. The role requires a candidate with demonstrable experience of working with proxy products that we can use to build and deliver business solutions to our internal HSBC customers and peers.

The role requires an ability to work with other teams and platforms , Project work,  diagnose technical issues; suggest design fixes and improvements; co-ordinate analysis workshops; undertake technical change in a a controlled environment; OAT/UAT system analysis.

• The resource has to work as part of an Agile team to achieve set project deliverables.

• Work within the Proxy Engineering pod, covering Agile development of Proxy associated Infrastructure/Services related products, 3rd level support of said products, technical documentation, verbal and written communication, financial management.

• Design, build and deliver high quality technical engineering solutions on proxy platforms.

• Be part of a team that performs sustainable continuous improvement, identifying and removing organisational barriers affecting the team and its products.

• Maintain an agile mind-set by adopting the practices and processes identified as being required for our engineering pods, leveraging agile delivery methods, associated frameworks (e.g., Lean) and Bank tools (e.g., JIRA) .

• Bluecoat/Proxy experience

• TCP/IP

• HTTPS/SSL

• Experience of working on large infrastructure deployments.

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Do

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
  • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
  •  Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. 
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

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Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team 
  • Train direct reportees to make right recruitment and selection decisions 
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
  • Exercise employee recognition and appreciation 

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Deliver

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