Job Description
Job Title:  LEAD ADMINISTRATOR L1(CONTRACT)
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  3/11/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

 

Role Purpose


The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations

CTO, Enterprise Infrastructure, Digital Business Automation
5
Hyderabad / Pune
We are seeking a Production Support Engineer (24x7 Shift Coverage) with deep expertise in Managed File Transfer (MFT) platforms to ensure the stability, performance, and resilience of critical enterprise file transfer services. This role is pivotal in delivering L2/L3 support, leading incident resolution, and driving automation & process improvements.
The ideal candidate will combine strong technical knowledge in MFT technologies with leadership and communication skills, ensuring both operational excellence and stakeholder confidence.
Production Support
• Deliver L2/L3 support for MFT platforms (IBM Sterling Integrator/File Gateway, Sterling Secure Proxy, Connect:Direct etc).
• Monitor daily file transfer jobs, troubleshoot failures, and ensure timely completion of critical business processes.
• Perform health checks, certificate renewals, user provisioning, and connectivity troubleshooting (SFTP, FTPS, AS2, HTTPS, CD, etc.).
• Provide support as part of a 24x7 global support rotation.
Incident & Problem Management
• Lead incident investigation, diagnosis, and resolution for high-priority issues.
• Drive root cause analysis (RCA) and implement preventive actions to avoid recurrence.
• Engage and coordinate with infrastructure, middleware, and network teams for complex troubleshooting.
• Ensure SLAs are met for incident resolution and problem closure.
Continuous Improvement & Collaboration
• Enhance system monitoring, alerting, and reporting to improve service reliability and reduce MTTR.
• Recommend and implement performance optimizations for high-volume and time-critical file transfers.
• Contribute to knowledge base, SOPs, and runbooks for consistent troubleshooting practices.
• Act as a bridge between business stakeholders and IT support teams, ensuring clear communication on service status.
• Partner with infrastructure, middleware, and application teams for cross-platform issue resolution.
• Represent MFT support in service review meetings, post-incident reviews, and audits.
Required Skills & Experience
• 8+ years of IT experience with at least 4+ years in production support for MFT platforms.
• Strong hands-on knowledge of one or more MFT tools: IBM Sterling File Gateway/SI, Connect:Direct, Sterling Secure Proxy etc.
• In-depth understanding of file transfer protocols (SFTP, FTPS, AS2, HTTPS, C:D, etc.).
• Strong Linux/Unix and Windows administration skills for troubleshooting.
• Experience with monitoring & logging tools (Splunk, AppDynamics, Thousand Eyes etc.).
• Solid knowledge of ITIL processes (Incident, Problem, Change, Release).
• Experience working in 24x7 production environments with global teams.
Soft Skills
• Strong decision-making, and crisis management abilities.
• Excellent communication and stakeholder management skills.
• Ability to thrive under pressure and manage multiple priorities.
• Mentorship mindset to support team development and knowledge sharing.
• Proactive, detail-oriented, and solution-driven approach.

͏

Do

  • Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
    • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
    • Conduct technology capacity planning by reviewing the current and future requirements
    • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
    • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
  • Manage the day-to-day operations of the tower
    •  Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. 
    • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
    • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
    • Develop shift roster for the team to ensure no disruption in the tower
    • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
    • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
    • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

͏

Team Management

  • Resourcing
    • Forecast talent requirements as per the current and future business needs
    • Hire adequate and right resources for the team 
    • Train direct reportees to make right recruitment and selection decisions 
  • Talent Management
    • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
    • Build an internal talent pool of HiPos and ensure their career progression within the organization
    • Promote diversity in leadership positions
  • Performance Management
    • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
    • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
  • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives for the team
    • Track team satisfaction scores and identify initiatives to build engagement within the team
    • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
    • Exercise employee recognition and appreciation 

͏

Deliver

No Performance Parameter Measure
1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2 New projects Timely delivery
Avoid unauthorised changes 
No formal escalations

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Mandatory Skills: IBM HTTP Server .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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