Job Description
Job Title:  LEAD ADMINISTRATOR L1(CONTRACT)
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  5/6/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

ServiceNow Lead (B3-Band) ;WO Rate :170k max 5 days work from office 

Location flexibility

Pune / Bengaluru / Hyderabad

The general scope of the work for this position is as follows:

  • At least 8+ years of experience in ITSM Business Process Consulting, High Level Design and technical solutions for ServiceNow implementation
  • At least 6+ years of experience in Design and Implementation of Service Now ITSM Modules / ITOM / ITBM modules and  Integrations
  • Must have implemented complete ITSM suite, CMDB, ITAM lifecycle for atleast 3 engagements.
  • Hands-on with ServiceNow CMDB and ITAM integrations
  • Must have a working experience on integration hub, Servicegraph connectors and should have integrated ServiceNow with major OEMs.
  • Design automation workflows using ServiceNow
  • Must have implemented multiple API based integrations (REST/SOAP), B2B integrations between ServiceNow and other ITSM tools or monitoring solution or other COTS products
  • Extensive hands-on experience of working with script-based ServiceNow components such as business rules, script includes, client scripts, UI pages etc.
  • Extensive experience of working with ServiceNow Glide objects such as GlideRecord, GlideSystem, GlideAggregate, GlideAjax etc.
  • Ability to build ServicePortal pages, designing customer widgets and good understanding of Angular JS
  • Experience analyzing the issues, estimating the efforts and proposing solutions or prototyping.
  • Good knowledge of ServiceNow development best practices.
  • Certifications : CIS – ITSM,  ServiceNow Admin Certified / ServiceNow Implementation specialist – other areas

 

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Do

  • Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
    • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
    • Conduct technology capacity planning by reviewing the current and future requirements
    • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
    • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
  • Manage the day-to-day operations of the tower
    •  Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. 
    • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
    • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
    • Develop shift roster for the team to ensure no disruption in the tower
    • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
    • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
    • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

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Mandatory Skills: ServiceNow - SaaS .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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