Job Description

• Band B3( 8+ years )
• Rate :- 200K/M
• Location – Pune, Bangalore, Hyderabad, Mumbai, Delhi/NCR
• Timings – 02:00 PM 11:30 PM

Job Title: Application SRE / TechOps Application Support Engineer

Role Overview

We are seeking a highly skilled and proactive Application SRE / TechOps Engineer with 5+ years of dedicated experience to oversee our production systems, software reliability, and core application infrastructure. In this role, you will sit at the intersection of system availability, software engineering, and live operations. You will balance proactive site reliability engineering (SRE) tasks—such as building end-to-end observability, defining SLOs, and infrastructure automation—with critical TechOps/Application Support responsibilities like L2/L3 troubleshooting, ITSM process management, and an active on-call rotation.

Key Responsibilities

Application Support & L2/L3 Troubleshooting (TechOps Focus)

· Perform deep, complex technical troubleshooting across cloud-native application stacks to minimize blast radius and downtime.

· Participate in an active, shared on-call rotation to handle high-severity production incidents outside regular business hours.

· Provide robust application support, ensuring deep understanding of application logic, data flows, and configuration management.

Site Reliability Engineering & Observability (SRE Focus)

· Design, implement, and maintain end-to-end observability architectures involving logs, metrics, and traces.

· Define, track, and report on custom dashboards, alerts, Service Level Indicators (SLIs), and Service Level Objectives (SLOs).

· Ensure proactive detection of system performance degradation, memory leaks, and application failures before they impact end-users.

ITSM, Incidents & Deployments

· Own and execute Incident, Change, and Problem Management workflows to ensure audited production updates and fast service restoration.

· Support, optimize, and monitor continuous application delivery pipelines, managing canary rollouts and rollbacks safely.

Security, Compliance & Infrastructure

· Enforce strict privileged access controls and verify that infrastructure meets robust audit logging and encryption standards.

· Align operational and SRE practices with regulatory compliance requirements.

· Partner directly with internal security teams to execute vulnerability management and automated patching.

Technical Expertise & Tooling

· Cloud & Containers: Deep understanding of AWS and managed environments like AWS EKS (pod management, network policies, cluster metrics).

· Infrastructure as Code (IaC) & Configuration: Hands-on experience with Terraform and Ansible.

· Automation: Professional-level proficiency in Python and Shell/Bash scripting to eliminate operational toil.

· CI/CD Pipelines: Experience deploying and optimizing pipelines via Jenkins and GitHub Actions.

· Logging & Alerting: Proficiency in Splunk and incident routing via PagerDuty

Required Qualifications

· Experience: Minimum of 5 years of professional experience specifically in a blended App SRE, TechOps, or Production Application Support role.

· Soft Skills: Good verbal and written English communication skills to document post-mortems (RCAs) and clearly lead cross-functional incident response calls.

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Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning  Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

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