Job Description

Rates including mark up - 160K/M

Location: Hyderabad

Exp - 7+ years.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related discipline (preferred).

• 4–5+ years of relevant experience in mainframe or enterprise operations/support.

• Working understanding of ITIL processes and procedures (incident, problem, change, shift handover discipline).

• Strong analytical and problem-solving capability, with calm execution under pressure.

• Culturally aware and sensitive in a global, diverse environment

• Flexible and dependable during high-severity incidents and operational peaks

• Demonstrates ownership, follows runbooks/controls, and captures evidence where required

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Technical Requirements

• IBM Z console operations: monitor system messages, alerts, and logs; respond appropriately to maintain service availability.

• Monitor job execution, troubleshoot failures, restart/release jobs, and ensure dependencies and priorities are met.

• Submit, schedule, and manage batch processing using JCL and job scheduling tools such as TWS.

• Support IPL activities, role swaps, and controlled component restarts.

• Perform routine housekeeping activities and help ensure resiliency through disciplined operational execution.

• Respond to CICS and DB2 alerts and perform first-line checks/escalations using documented procedures.

• 24/7 shift operations: Work rotating shifts and manage incidents efficiently to maintain high availability.

• Participate in retrospectives and contribute to process improvements, including automation to reduce BAU toil.

• Coordinate with Service Centre and support teams for escalation, resolution, reporting, and operational communications. 

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Job description:

IBM Z Technical Operator

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Here’s what you can expect:

The role holder supports 24×7 IBM Z mainframe operations, ensuring platform stability and adherence to established operational controls and procedures. You’ll monitor mainframe consoles, respond to system and application alerts (including dataset, CICS and DB2), manage batch and online workloads (using JCL and scheduling tools such as TWS), and carry out standard operational activities such as job submission, controlled restarts, and assisting with IPL support under supervision.

You’ll also support Disaster Recovery (DR) drills, executing defined runbook steps, validations, and evidence capture, while maintaining strong shift handover discipline and adherence to operational controls

General Skills

• Strong problem determination skills with the ability to detect, triage, and control processing anomalies and system errors.

• Clear written and verbal communication skills, especially when explaining technical issues during incidents and shift handovers.

• Ability to build effective working relationships across Technology teams and Service Centres, based on trust and consistent delivery.

• Comfortable working in a collaborative, global team environment; approachable and supportive.

• Banking/Finance experience is beneficial, especially in high-availability, risk-controlled environments

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