Job Description
Job Title:  LEAD ADMINISTRATOR L1(CONTRACT)
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  3/13/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

 

Role Purpose :Wintel Lead

B3 || Pune /Chennai ;WO Rate :150k max

SR ID                     : D0000075683540010

SR Role                 : Wintel Lead L3

SR Skills                : Technical Architecture

SR Location           : Pune (India)

SR Band                : Group B3

 

 

Roles & Responsibilities:

 

Lead – Wintel (Hyper-V & Virtualization)
Role Summary

 Looking for a strong SME with leadership capability in Hyper-V, Failover Clustering, Physical Servers, and Virtualization. Candidate should lead the Wintel tower, manage operations, and handle customer communications including daily and escalation calls.

 Key Responsibilities

 Act as Lead/SME for Hyper-V, Windows Server, Failover Clustering, and Physical Servers

Lead Wintel operations, manage customer calls, reports and ensure SLA adherence

Manage Hyper-V clusters, S2D (HCI), and VMware environments

Install, configure, and maintain Windows Servers (Physical & VM)

Handle hardware issues and coordinate with OEM vendors

Perform patching, health checks, and performance monitoring

Support File Server, Print Server, RDS, P2V, V2V, and Hyper-V Replication

Troubleshoot incidents, perform RCA, and minimize downtime

 Experience Required

8+ years in Windows & Virtualization Infrastructure

Strong hands-on expertise in Hyper-V, Clustering, S2D, VMware

Experience leading teams and handling enterprise customers

Skills Required:

 

  • 8–10 years of experience in Wintel Lead role, preferably in core Wintel  support management.
  • Proven experience in high-volume environments such as technical support operations.
  • Strong background in manage team, ticket lifecycle management, and 24x7 support models.
  • Excellent client-facing communication and stakeholder management skills.
  • Ability to lead cross-functional teams and drive performance through metrics.
  • Experience in consulting, root cause analysis, and requirement documentation is a plus.
  • Applicable Bands for Project Role :  B3/C1
  • Applicable Location for Project : Pune/Chenai – India
  • 3 days WFO

 

 

 
 

 
 

 

 

 

 

 

͏

Do

  • Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
    • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
    • Conduct technology capacity planning by reviewing the current and future requirements
    • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
    • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
  • Manage the day-to-day operations of the tower
    •  Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. 
    • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
    • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
    • Develop shift roster for the team to ensure no disruption in the tower
    • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
    • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
    • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

͏

Team Management

  • Resourcing
    • Forecast talent requirements as per the current and future business needs
    • Hire adequate and right resources for the team 
    • Train direct reportees to make right recruitment and selection decisions 
  • Talent Management
    • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
    • Build an internal talent pool of HiPos and ensure their career progression within the organization
    • Promote diversity in leadership positions
  • Performance Management
    • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
    • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
  • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives for the team
    • Track team satisfaction scores and identify initiatives to build engagement within the team
    • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
    • Exercise employee recognition and appreciation 

͏

Deliver

No Performance Parameter Measure
1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2 New projects Timely delivery
Avoid unauthorised changes 
No formal escalations

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Mandatory Skills: Hyper-V Server Admin .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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