Job Description
Job Title:  LEAD ADMINISTRATOR L1
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  9/28/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

 

Role Summary

The ServiceNow HAM Pro & SAM Pro Developer is responsible for designing, configuring, developing, and supporting ServiceNow IT Asset Management solutions covering both Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro). The role focuses on asset lifecycle governance, software compliance, license optimization, process automation, integrations, and reporting while ensuring alignment with CMDB and ITSM processes.

Key Responsibilities

1. HAM Pro Development & Administration

· Configure and enhance HAM Pro applications and modules.

· Implement hardware asset lifecycle processes from procurement through retirement.

· Configure:

o Asset Models

o Stockrooms

o Asset Classes

o Hardware Catalogues

o Asset Workspaces

· Develop workflows and automations using Flow Designer.

· Configure asset refresh and reclamation processes.

· Support asset audits and compliance initiatives.

2. SAM Pro Development & Administration

· Configure and implement ServiceNow SAM Pro.

· Manage software lifecycle processes.

· Configure:

o Software Models

o Software Products

o Publishers

o Entitlements

o Contracts

o Reclamation Rules

· Manage license reconciliation and compliance.

· Support software optimization initiatives.

· Configure SaaS and on-premise software management capabilities.

3. CMDB & Discovery Integration

· Integrate HAM Pro and SAM Pro with CMDB.

· Configure asset-to-CI relationships.

· 4. Integration Development

5. Software License Compliance

6. Development Activities

Develop and maintain:

· Business Rules

· Script Includes

· Client Scripts

· UI Policies

· UI Actions

· Flow Designer Flows

· IntegrationHub Spokes

· Transform Maps

· Scheduled Jobs

· Service Portal Component

7. Reporting & Analytics

· Configure HAM and SAM dashboards.

· Build compliance reports.

· Develop licence consumption reports.

· Create executive asset management KPIs.

· Support audit and governance reporting.

 

8. Testing & Deployment

· Unit Testing

· SIT Support

· UAT Support

· Defect Resolution

· Production Deployments

· Hypercare Support

 

9. Documentation

· Technical Design Documents

· Solution Design Documents

· Configuration Workbooks

· Integration Specifications

· Knowledge Articles

· Support Documentation

---

Required Technical Skills

ServiceNow

· HAM Pro

· SAM Pro

· ITAM

· CMDB

· Discovery

· Service Mapping

· Service Catalog

· Flow Designer

· IntegrationHub

· Performance Analytics

· Hardware Asset Workspace

 

Development

· JavaScript

· Glide APIs

· REST APIs

· SOAP APIs

· JSON

· XML

· MID Server

 

Asset Management

· Hardware Lifecycle Management

· Software Lifecycle Management

· Software Compliance

· License Management

· Vendor Management

· Asset Financial Management

---

Key Deliverables

· HAM Pro implementation and enhancements

· SAM Pro implementation and licence optimisation

· Software compliance dashboards

· Hardware and software asset normalization

· CMDB integration and reconciliation

· Discovery and inventory integrations

· Software reclamation automation

· Hardware refresh automation

· Procurement integrations

· Technical documentation

· UAT and production supporT

͏

͏

͏

 

Mandatory Skills: Servicenow-Development .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

Get Job Alerts

Receive notifications when we have open roles and get other relevant career news


Register >
 

Join Us

Explore open roles that match your interests and skills


Search Jobs >
 

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.