Title: Lead Administrator - L1
Job Description
Role Purpose
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations
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App Packaging
Key roles and responsibilities include - Provide technical consultancy and solution support to team in Application services covering Application packaging, Application Virtualization and Application compatibility testing and software distribution. Technologies includes Mac and Windows based based - Trouble shoot and resolved technical issues in Application packaging, AppV, ThinApp, Citrix packaging and Mac Packaging - Provide technical consultancy in coming up with delivery solutions on how the application services can be delivered effectively - New technology evaluation and plan to bring the delivery team up to the new technologies - Organize internal trainings on new technology in the area of expertise - Keep up to date with the technological changes in the area of application Re-Packaging, image management and software distribution - Participate in customer meetings / presentations - Develop best practices/ process documents in collaboration with the team - Ability to think multi technology and bring wider solutions - Strong domain knowledge of End User Work place management - Demonstrated leadership skills - Strong team player Strong written and oral communication skills - Pro- active approach, strong team players, - Strong facilitation skills, proven ability to conduct/lead application discussion sessions - Strong problem solving skills including critical thinking, analysis, negotiation, Ability to work well under pressure and work on multiple projects
Required
Candidate Profile
(Job
Requirements/De
scriptions)
- Experience in Application packaging, compatibility testing, AppV, Thin app, Citrix packaging, Mac Packaging and Linux packaging - Experience in Process Automation - Expertise in Windows 10 OS and Windows server OS - Expertise in Juriba, Apptimsied, Install
- Provide technical consultancy and solution support to team in Application services covering Application packaging, Application Virtualization and Application compatibility testing and software distribution. Technologies includes Mac and Windows based based - Trouble shoot and resolved technical issues in Application packaging, AppV, ThinApp, Citrix packaging and Mac Packaging - Provide technical consultancy in coming up with delivery solutions on how the application services can be delivered effectively - New technology evaluation and plan to bring the delivery team up to the new technologies - Organize internal trainings on new technology in the area of expertise - Keep up to date with the technological changes in the area of application Re-Packaging, image management and software distribution - Participate in customer meetings / presentations - Develop best practices/ process documents in collaboration with the team - Ability to think multi technology and bring wider solutions - Strong domain knowledge of End User Work place management - Demonstrated leadership skills - Strong team player Strong written and oral communication skills - Pro- active approach, strong team players, - Strong facilitation skills, proven ability to conduct/lead application discussion sessions - Strong problem solving skills including critical thinking, analysis, negotiation, Ability to work well under pressure and work on multiple project
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Team Management
- Resourcing
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Train direct reportees to make right recruitment and selection decisions
- Talent Management
- Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
- Build an internal talent pool of HiPos and ensure their career progression within the organization
- Promote diversity in leadership positions
- Performance Management
- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
- Exercise employee recognition and appreciation
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Deliver
No | Performance Parameter | Measure |
1 | Operations of the tower | SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management |
2 | New projects | Timely delivery Avoid unauthorised changes No formal escalations |
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Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.