Job Description
Job Title:  Lead Administrator - L1
Req Id:  71811
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  6/23/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

 

Role Purpose


CICS Admin

he ideal candidate for this role will have the below experience and qualifications:•Experience in upgrade/install of CICS Transaction Servers, zCEE, CICS PA  and other vendor products(CAFC) along with maintenance by applying FIX packs periodically.•Installation and tuning processes and procedures for CICS webservices and CICSplexSystem manager ,JVM Servers and Angels stated tasks so that all CICS services and infrastructures meet operational targets.•Should be self-sufficient and able to perform most of the tasks involved in his/her role without assistance.•Good knowledge on monitoring and administrative tools like Omegamon, Sysview  or any other equivalent for support.•Identify performance bottlenecks and provide administrative solutions where appropriate.•Working knowledge of System z communications and Systems Network Architecture (SNA) concepts•Ability to interpret and utilize assembler output listings.•Monitor ticketing tool to resolve incidents and requests within agreed SLAs.•Adopt to weekends to support which get planned on rotational basis to change implementation and supports client systems for 24/7 on rotational basis.RequirementsTo be successful in this role, we are looking, A candidate with problem solving skills, who takes accountability and responsibility in troubleshooting, researching, and resolving application issues with:•Utilizing system diagnostics tools like CA SYSVIEW / Omegamon/ Mainview, Fault Analyzer, CICS PA to arrive at problem solutions, Hands on CICS SSL Setup Troubleshooting•Understating of CICS Application Architecture (CMAS/MRO and NON MRO ), design and maintenance,  for CICS connections from CICS as well Offhost DataPower , WAS, JAVA   to analyze architecture and security issues, and perform advanced troubleshooting.  •Working knowledge of z/OS Job Control Language (JCL).•Tool - Service Now for Incident/Change Management, BMC Remedy On-Demand Tool.•Ensure documentation of all DR related operational processes and procedures

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Do

  • Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
    • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
    • Conduct technology capacity planning by reviewing the current and future requirements
    • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
    • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
  • Manage the day-to-day operations of the tower
    •  Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. 
    • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
    • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
    • Develop shift roster for the team to ensure no disruption in the tower
    • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
    • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
    • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

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Team Management

  • Resourcing
    • Forecast talent requirements as per the current and future business needs
    • Hire adequate and right resources for the team 
    • Train direct reportees to make right recruitment and selection decisions 
  • Talent Management
    • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
    • Build an internal talent pool of HiPos and ensure their career progression within the organization
    • Promote diversity in leadership positions
  • Performance Management
    • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
    • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
  • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives for the team
    • Track team satisfaction scores and identify initiatives to build engagement within the team
    • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
    • Exercise employee recognition and appreciation 

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Deliver

No Performance Parameter Measure
1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2 New projects Timely delivery
Avoid unauthorised changes 
No formal escalations

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Mandatory Skills: Mainframe Infra Admin .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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