Job Description

Level: B3
Location: Pune

WO Rate  - 200k

Role Overview:

We are seeking a skilled and motivated ServiceNow Developer to join our team at the B3 level. The ideal candidate will have a strong background in ITSM Pro, hands-on experience with CMDB and CSDM deployments, and a proven track record of working on ServiceNow integrations. This role demands a proactive individual who can contribute to the design, development, and optimisation of ServiceNow solutions that support our business processes and IT operations.

Key Responsibilities:

• Design, develop, and implement ServiceNow solutions using best practices and platform capabilities.
• Configure and customise ITSM Pro modules including Incident, Problem, Change, Request, and Knowledge Management.
• Lead and support CMDB and CSDM deployments, ensuring accurate data modelling and service mapping.
• Develop and maintain integrations between ServiceNow and external systems using REST/SOAP APIs, MID Servers, and IntegrationHub.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Perform code reviews, unit testing, and ensure adherence to development standards.
• Troubleshoot and resolve issues related to ServiceNow functionality and performance.
• Maintain documentation for configurations, customisations, and integrations.
• Stay current with ServiceNow releases and recommend enhancements aligned with platform updates.

Required Qualifications:

• Minimum 7 years of relevant experience in ServiceNow development and administration.
• Strong expertise in ITSM Pro and its advanced features.
• Proven experience with CMDB and CSDM implementation and optimisation.
• Hands-on experience with ServiceNow integrations using REST/SOAP APIs and IntegrationHub.
• Proficiency in JavaScript, Glide API, and ServiceNow scripting.
• Familiarity with Agile/Scrum methodologies and tools like JIRA.
• ServiceNow Certified System Administrator (CSA) or equivalent certification.

Preferred Qualifications:

• ServiceNow Certified Application Developer (CAD).
• Experience with Performance Analytics, Flow Designer, and App Engine Studio.
• Exposure to ITOM, SecOps, or HRSD modules.
• Knowledge of DevOps practices and CI/CD pipelines for ServiceNow.

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work independently and as part of a cross-functional team.

Commitment to continuous learning and improvement.

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Do

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
  • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
  •  Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. 
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

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Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team 
  • Train direct reportees to make right recruitment and selection decisions 
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
  • Exercise employee recognition and appreciation 

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Deliver

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