Job Description

Position - Networking + Transition Manager L1

Rate: 150K/M
Location : Hyderabad/ Pune
Band B3
Experience Level - 9+

Role

• Plan, design and deliver strategic projects to bring business benefits and value to the Organization
• Conducting various phases of transition: Pre-Transition, Transition Phase & Post-Transition Phase Scheduling & Planning Project requirements.
• Manage and Track Project Milestones and Project expenses
• Prepare the Project Plan
• Follow Wipro Transition Management and Governance model and Processes
• Work closely with Project Stake holders and delivery team.
• Maintain good Business relationship with Project stake holders.
• End to end responsibility for the Transition.
• Provide project updates and reporting to stake holders.
• Coordinate with Technical and Management teams in Bangalore and globally.
• Project Scoping
• Transition Budget tracking and forecasting as applicable
• Documenting the agreed outcome & processes.
• Designing, procuring & deploying technology.
• Leading SLA discussions with clients by involving relevant people
• Ensuring continuous improvements in service levels by benchmarking the best practices.
• Coordinating with various functions during the course of transition
• Smooth Handover to operations teams

Experience(Relevant experience the person must have)

• Overall 7  to 10  years of experience in IT Infrastructure area with at least 2 to 3 years’ experience in Infrastructure service Transition Management
• Strong Transition Management knowledge
• Experience in using Project Management methodologies and processes is a must
• Good command of spoken and written English.
• Good communication and interpersonal skills
• To work under minimal supervision and should be Self driven      
• Familiar with working in a project environment including planning, deliverables, progress tracking and reporting
• Ability to articulate how business issues may impact overall IT architecture and planning.
• Proven ability to consult, support, and inspire colleagues.
• Capacity to think creatively, yet pragmatically.
• Preferably ITIL Certified
• Good awareness of PMP Methodologies for Project Management
• Knowledge on Six Sigma processes
• Good skills on preparing Project Presentations and documentations.
• Knowledge on Microsoft Project and Visio.Good negotiation skills
      
  Job-related Skills
  

• Strong Project Management Skills
• PMP/Equivalent Certified
• Preferably ITIL Certified
• High Level Knowledge on technical on Network Data & Network Voice
• Consulting and working experience on preparation Business cases and SOW.
• Prior Project Management experience on IT Infrastructure Transition projects
• Good working knowledge on Microsoft Project and Visio
• Willing to travel (60-70% Travel)

Desirable

• ITIL and PMP Certification
• Green Belt Certification
• MCSE

Educational Qualification - BE, B.Tech. or Diploma or Equivalent in any discipline of Engineering with an MBA preferred.

Tests, Certification

• Any of the vendor specific Certifications
• Preferably certified in ITIL, PMP and Green Belt
• Technical Certifications related to IT Infrastructure Technologies

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Do

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
  • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
  •  Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. 
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

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Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team 
  • Train direct reportees to make right recruitment and selection decisions 
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
  • Exercise employee recognition and appreciation 

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Deliver

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