Job Description

Role - CMDB role

Shifts - UK shift.

WO value -200k

Location – PAN India

Preferable - Pune, Bangalore & Coimbatore

Responsibilities

• Lead the design, development, and maintenance of the CMDB within the ServiceNow platform.
• Collaborate with IT and business stakeholders to gather requirements and ensure CMDB solutions meet business needs.
• Implement and enforce CMDB data standards, policies, and procedures to ensure data integrity and accuracy.
• Develop and maintain CMDB documentation, including data models, workflows, and processes.
• Provide technical leadership and mentorship to the CMDB development team.
• Perform regular audits and data quality checks to identify and resolve discrepancies.
• Integrate the CMDB with other IT Service Management (ITSM) processes and tools.
• Stay up-to-date with ServiceNow CMDB best practices and industry trends.
• Conduct training sessions for end-users and stakeholders on CMDB functionalities and best practices.

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field. A Master’s degree is a plus.
• Relevant certifications in ServiceNow, ITIL, or other ITSM frameworks are highly desirable.
• Certified ServiceNow Configuration Management Database (CMDB) Administrator Certification is required.

Experience

• Minimum of 5 years of experience in CMDB development and administration within the ServiceNow platform.
• Proven experience leading CMDB projects and teams.
• In-depth knowledge of ITIL processes and best practices.
• Experience with integrating CMDB with other ITSM processes and tools.
• Strong understanding of database design, data modeling, and data governance principles.

Skills

• Proficient in ServiceNow CMDB administration and development.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented with a focus on data accuracy and integrity.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Proficient in scripting languages (e.g., JavaScript) and database query languages (e.g., SQL).
• Strong project management and leadership skills.

͏

Do

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
  • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
  •  Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. 
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

͏

Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team 
  • Train direct reportees to make right recruitment and selection decisions 
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
  • Exercise employee recognition and appreciation 

͏

Deliver

͏