Job Description
Job Title:  PROJECT MANAGER L1(CONTRACT)
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  7/21/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Production Support Manager MFT

Rates including mark up - 150 L/M - 155 L/M

Exp - 12+ years

Location - Pune

͏

Production Support Manager
GCB Grade 4
Location Hyderabad, India
Purpose of the Role Lead and manage a global 24x7 production support team for Managed File Transfer (MFT) platforms, ensuring high availability, reliability, and performance of critical file transfer services. Drive operational excellence, incident reduction, and continuous improvement while partnering with business and technology stakeholders.
Role Expectation 24x7 Operations & Service Stability
  • Own end-to-end production support for MFT platforms (e.g., IBM Sterling B2B Integrator, IBM Sterling Connect:Direct etc.)
• Ensure high availability, SLA adherence, and system resilience through data-led operational governance (availability, incident trends, MTTR, backlog health)
• Manage global shift model with clear handovers

Team Leadership & People Management
• Lead, mentor, and develop a high-performing 24x7 global team
• Manage hiring, performance reviews, and career development using objective performance indicators (quality, responsiveness, knowledge contribution, automation adoption)
• Ensure team readiness via training, SOPs, and runbooks with competency tracking and continuous feedback loops

Incident & Problem Management
• Lead resolution of P1/P2 incidents, ensuring minimal business impact
• Drive RCA (Root Cause Analysis) and permanent fixes
• Reduce repeat incidents through problem management and automation

Change & Release Management
• Govern production changes aligned with ITIL practices
• Ensure risk assessment, testing validation, and rollback readiness using evidence-based risk scoring (change failure rate, historical defect patterns, service criticality)
• Represent MFT in Change Advisory Board and ensure safe deployments

Stakeholder & Business Engagement
• Act as primary contact for business, partners, and vendors
• Provide status updates, incident communications, and service reporting with clear KPIs and trend insights
• Build strong relationships with upstream/downstream application teams, using data to align priorities and drive decisions

Monitoring & Automation
• Leverage tools like Splunk, AppDynamics, ThousandEyes
• Promote proactive monitoring, alert tuning, and auto-remediation
• Drive self-healing capabilities and reduce manual effort, tracking automation coverage and hours saved

Capacity & Performance Management
• Monitor file transfer volumes, throughput, and system capacity
• Plan scaling strategies for peak loads and business growth

Continuous Improvement & Transformation
• Incident reduction
• Shift-left (knowledge, automation)
• Process optimization
• Introduce AI/automation for predictive issue detection, validated via precision/recall, reduction in P1/P2s, and early-warning effectiveness

͏


Skills Required Essential
· 12+ years of experience in production support, with 5+ years in leading production support team (including people management)
· Strategic thinking / planning and ensuring alignment with organizational objectives. Ability to drive process improvements and innovation.
· Able to work with high level of autonomy, make decisions independently and provide direction to the function.
· Strong leadership and team management skills (including people / performance management) with a proven track record of leading high-performing geographically dispersed teams.
· Conduct root cause analysis for major incidents and ensure follow-up actions are completed and define processes to prevent recurring issues.
· Strong knowledge of ITSM (Incident, Problem & Change) processes and tools.
· Strong written and verbal communication skills in English with the ability to translate complex technical information into an engaging and understandable format for customers and business leaders.
· Data-driven decision-making capability: Able to use operational metrics, service telemetry, and trend analysis to prioritise work, assess risk, measure outcomes, and drive continuous improvement (e.g., SLA/OLA performance, MTTR, incident recurrence, change failure rate, capacity trends)
· A strong level of IT literacy, including a broad knowledge of IT infrastructure (operating systems, databases, networking, security).

Desirable
· Understanding of MFT Products like IBM Sterling B2B Integrator / Sterling File Gateway, IBM Sterling Connect:Direct etc.
· Good knowledge of file transfer protocols (SFTP, FTPS, AS2, HTTPS, etc.) and encryption standards (PGP, TLS) and awareness of Databases, Networks etc.
· Experience building and using service dashboards/analytics (e.g., Splunk dashboards, KPI packs, operational scorecards) to support stakeholder reporting and decision-making
· Certified ITIL Foundation or higher.
· Experience in banking/financial services or large enterprise environments

 

͏

͏

Mandatory Skills: Project Management .

 

Experience: 8-10 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

Get Job Alerts

Receive notifications when we have open roles and get other relevant career news


Register >
 

Join Us

Explore open roles that match your interests and skills


Search Jobs >
 

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.