Job Description
Job Title:  QUALITY ASSURANCE (QA) LEAD L2
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  7/9/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose


The purpose of this role is to ensure compliance and quality of the process within an account. 
 

͏

  • Create test scripts to support ServiceNow ITSM modules including ITOM Discovery to support testing activities across functional (end to end), integration, regression, and UAT cycles.
  • Collaborate with Test Lead, business stakeholders and technical teams and ensure test scripts, test scenarios, and acceptance criteria are aligned to approved test plan.
  • Ensure full traceability from requirements to test cases and test results.
  • Coordinate with business SMEs, developers, architects, and process owners throughout the testing lifecycle.
  • Validate ITSM functionality across modules such as Incident, Problem, Change, Request, Knowledge, ITOM and CMDB.
  • Oversee defect management including logging, triage, prioritisation, and retesting.
  • Facilitate defect review meetings and provide clear status reporting to stakeholders.
  • Manage test data preparation and maintain quality and availability of test environments.
  • Support UAT planning, execution, issue resolution, and business stakeholder engagement.
  • Ensure all testing aligns to ITIL best practice and ServiceNow platform standards.
  • Use and manage test management tools.
  • Promote use of the ServiceNow Automated Test Framework (ATF).
  • Produce test documentation including test summaries, metrics, and closure reports.
  • Drive continuous improvement across testing processes and quality assurance practices.

 

͏

͏
Mandatory Skills: ServiceNow - SaaS .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

Get Job Alerts

Receive notifications when we have open roles and get other relevant career news


Register >
 

Join Us

Explore open roles that match your interests and skills


Search Jobs >
 

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.