Title: SAM
Job Description
Role Purpose
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations
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Roles and Responsibilities-
Primary Skill- SAM Operations/ Software License Management/ Software License Optimization/SAM Tool Expertise
Secondary skill- ITAM Software Asset Management/CMDB/Contract Management
• Legitimately Review and ensure accurate and detailed ELP (Effective License Position) reports are prepared and shared with the stakeholders.
• Accuracy of CMDB data of ITAM assets are up to date and reporting analytics and analysis are based on the CMDB data.
• Oversee the Software Asset Management (SAM) Lifecycle Management Processes are managed as per SOW and SLA
• Responsible for the tickets / SR are managed and processed as per the approved EPD and closed within the TAT.
• Tracking all the IT Assets throughout the lifecycle i.e. from the PO to the Disposal.
• All the CR are processed as per the approval process flow and necessary changes are made in the CMDB.
• Raise alerts on any Anomalies and shortfalls in licenses and ensure gap closure.
• Ensure there is no non-compliance in the process flow.
• Effective management of CMDB, Understanding of CR, CI, CM processes.
• MIS, GAP, ELP, Contractual Consumption Report generation as per the schedule
• Validation of the Billing data
Technical skills-
• Thorough knowledge on Software License Management Methods and GAP analysis skills for at least top 5 OEM/Vendors
• Technically should be able to comprehend the licensing terms, license metrics, license accounting, bundles, legacy upgrade products, EOL and EOS products for at least top 5 OEM/Vendors
• Support the Preparation of SLA / KPI Reports for SAM
• Developing and maintaining a complete and detailed SW assets inventory
Nice to have-
• ITIL V4 Foundation
• CSAM
• Good knowledge of Mainframe Licensing
• Good Knowledge of Open-Source Software Tools and licensing
Process and Tools
• Basic Knowledge on the IT Asset Management Lifecycle process and Software Asset Management processes (ISO 19770)
• Building and maintaining the CMDB
• Ability to generate Software License Reports from Tools
• Good understanding of the ITAM/SAM Tools like MS SCCM, Flexera FNMP, SNOW, IBM ILMT, ServiceNow SAM pro and BMC Remedy.
• Infer SAM Maturity and steps to be taken to improve the compliance maturity
• Certifications on Flexera FNMP, SNOW, ServiceNow SAM pro or IBM ILMT
Good to have- Certifications on Flexera FNMP, SNOW, ServiceNow SAM pro or IBM ILMT