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Title:  Senior Servicenow Developer

Requisition ID:  47993
City:  Pune
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Key Responsibilities:

  • Design, develop, and customize ServiceNow applications and modules, with a primary focus on ITSM (Incident, Change, Problem, Request, Knowledge) and ITOM (Discovery, CMDB, Event Management, Orchestration).
  • Create and configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Workflows.
  • Implement and manage ServiceNow Discovery, MID Servers, and CMDB health.
  • Develop integrations between ServiceNow and external systems using REST/SOAP APIs, IntegrationHub, and custom integrations.
  • Participate in gathering requirements, translating them into functional/technical specifications, and delivering robust solutions.
  • Optimize performance and scalability of ServiceNow instances.
  • Participate in testing, QA, and production deployment activities.
  • Create and maintain technical documentation for implementations and customizations.
  • Collaborate with platform architects and business stakeholders to ensure alignment with the overall ServiceNow roadmap.

 

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Required Skills & Experience:

  • 7+ years of hands-on experience in ServiceNow development and administration.
  • Strong experience in core ITSM modules and ITOM components like Discovery, CMDB, Event Management, Orchestration, and Service Mapping.
  • Proficient in JavaScript, Glide API, and Flow Designer.
  • Deep understanding of CMDB structure, data models, and dependency mapping.
  • Experience working with MID Servers, credentials management, and probes/sensors.
  • Expertise in building custom applications and configuring portal widgets (Service Portal).
  • Solid knowledge of Access Control Rules (ACLs), UI Policies, and Data Policies.
  • Experience with version upgrades, clone management, and patching activities.
  • Familiarity with Agile/Scrum development practices.

 

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Preferred Qualifications:

  • ServiceNow Certified System Administrator (CSA) – Mandatory
  • Certified Implementation Specialist (CIS) in ITSM or ITOM – Preferred
  • Exposure to DevOps, App Engine, or SecOps is a plus
  • Experience working in large enterprise environments is desirable

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Soft Skills:

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal abilities
  • Ability to work both independently and as part of a team
  • Self-motivated with a passion for learning and growing in the ServiceNow ecosystem

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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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