Job Description
Job Title:  Service Delivery Lead (Payments) - 6 to 10 Yrs - Hyderabad/Pune
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  3/31/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Service Delivery Lead (Payments) - 6 to 10 Yrs - Hyderabad/Pune

Location: Pune/Hyderabad
Reports To: Instant Payment IT Service Owner (GCB4)

Key Responsibilities

·       Oversee daily health, stability, and performance of Instant Payment services (GTEXchange, SWIFT alliance, SIC IP, etc.).

·       Manage incident triage and escalation with internal IT, vendor, and infrastructure teams.

·       Lead monthly Service Review meetings with key metrics (SLA, MTTR, RCA follow-ups).

·       Drive service improvement plans (SIPs) and participate in release readiness assessments.

·       Own and track Problem Records to closure; ensure lessons learned are embedded.

·       Interface with Cyber, Compliance, and Risk teams for service governance reviews.

·       Act as key support for the IT Service Owner in daily operations, incident management, and root cause analysis.

·       Review, assess, and coordinate remediation of vulnerabilities identified in payment systems and supporting components.

ualifications & Experience

·       8–10 years of experience in payments IT operations, preferably within regulated banking.

·       Strong understanding of instant payment protocols (ISO 20022, SIC, SEPA, SWIFT).

·       Experience managing incident/problem/change within ITIL framework (ITIL v4 certified preferred).

·       Familiarity with DevOps / CI-CD pipelines, ServiceNow, and Splunk monitoring.

·       Strong leadership, prioritization.

͏

͏

͏

͏
Mandatory Skills: ITIL Service Level Mgmt .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

Get Job Alerts

Receive notifications when we have open roles and get other relevant career news


Register >
 

Join Us

Explore open roles that match your interests and skills


Search Jobs >
 

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.