Job Description
Job Title:  Service Level Manager L1
Req Id:  110857
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  11/17/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role:

Service Level Manager

Role: ITIL Service Level Manager L2

Location: PAN India( Preferred Pune)

Band: B2

WO Rate :180k max 

Shift: 16*5(Europe work hours) rotational

JD:

  • Experienced in Application Service Delivery Manager
  • Familiar with ITIL framework
  • ITIL V3 Foundation Certified
  • Co-ordinate with team for the incident resolution
  • Experienced in creation of documentation for transition, knowledge Acquisition and stabilization phase
  • Create and monitor the dashboards on regular basis
  • Prepare reports required for regular scheduled meetings <daily, weekly, monthly> as well as adhoc meetings 
  • Ready to work in Europe shifts and flexible to be available as required during the US working hours.

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Do:

- Proactively assist in the development, implementation, management and evaluation of the Wellbeing and Resilience Programs and initiatives for all employees at the Cebu location, from Managers to the Reviewers.
- Liaison and partner with the identified internal and external stakeholders- like the business and operations teams and third-party vendors - to ensure the smooth execution of the Wellbeing and Resilience programs.
- Have open, timely and effective communication and proactively give feedback, as this is critical to the success of these programs.
- Though direct clinical work will be minimal, [ as we have a third-party vendor that provides the counselling and therapeutic services] a strong understanding of clinical aspects is required as you assess the effectiveness of this third-party vendor and partner with them closely to obtain feedback and co-create innovative programs that meet ongoing needs. as required, will develop innovative and impactful mental health campaigns that we will run for our people.

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Mandatory Skills: ITIL Service Level Mgmt .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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