Job Description
Job Title:  Service Now Tech Lead
Req Id:  91393
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  8/27/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

͏

  • Lead the end-to-end design and technical delivery of ServiceNow implementations across modules such as ITSM, GRC.
  • Define and enforce coding standards, technical design patterns, and development best practices.
  • Architect complex workflows, integrations, and customizations using Flow Designer, JavaScript, and REST/SOAP APIs.
  • Provide technical oversight to a team of developers and ensure high-quality deliverables through reviews and mentorship.
  • Translate business and functional requirements into robust technical solutions with scalability and maintainability in mind.
  • Should be able to guide team during ServiceNow version upgrades.
  • Coordinate with stakeholders, architects, and project managers to ensure successful delivery.
  • Participate in solution governance, security reviews, and compliance initiatives.
  • Develop and communicate a clear vision for the Service Now Product / Services & work-flows that are aligned to the overall HSBC & Cybersecurity Service Management vision, values and goals, and inspires and engages people to create an inclusive, high performing, customer-centered culture.
  • Set goals/objectives, share best practice and manage, monitor, coach and develop leaders/team members and others to ensure that they maximize their performance, meet the required standards, and continuously develop their capabilities and experience.
  • Lead and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and taking prompt action to address any activities and behaviors that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers.

 

Functional Knowledge & Skills

  • Expert experience in Service Now Product / application development
  • Demonstrated experience designing and implementing product strategy
  • Demonstrated experience designing and developing process-based solutions
  • Demonstrated experience building user case processes and workflows
  • Ability to transform Business Requirement into Business Process, End to End experience of ServiceNow -based application design and implementation
  • Well versed with class hierarchy, Updateset set hierarchy, data layer, flows, UI Action /policy, deployment, Integration, SOAP Service, implementation in ServiceNow
  • Development methodologies like SDLC, Safe AGILE, DevOps etc.
  • Expert in operations management from design to implementation
  • 8–10 years of hands-on experience in ServiceNow development and lead roles.
  • Deep understanding of the ServiceNow platform including custom application development and system integrations.
  • Proficient in scripting (JavaScript, Glide), integration technologies (REST/SOAP), and Flow Designer.
  • Experience managing ServiceNow upgrades and lifecycle activities.
  • ServiceNow certifications: CSA (mandatory), CAD, and at least one advanced domain certification (e.g., ITSM, GRC).
Mandatory Skills: ServiceNow SecOps .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Information at a Glance

Get Job Alerts

Receive notifications when we have open roles and get other relevant career news


Register >
 

Join Us

Explore open roles that match your interests and skills


Search Jobs >
 

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.