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Title:  Servicenow Architect

Requisition ID:  48044
City:  Pune
Country/Region:  IN
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Summary:

We are looking for a highly skilled and experienced ServiceNow Architect with over 10+ years of hands-on expertise in developing and customizing solutions on the ServiceNow platform, with a strong focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules. The ideal candidate will work closely with architects, product owners, and cross-functional teams to deliver high-quality ServiceNow solutions aligned with business needs.

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Minimum Experience Required:

 • Around 15+ years of experience in the IT industry • 12+ years of relevant experience in ServiceNow Platform executing enterprise end to end projects and managing large engagement. (ITSM, ITOM-Discovery, ITOM Service Mapping, ITOM Event Management, CSDM frameworks, Integrations and Custom Apps) • 5+ Years as ServiceNow Technical Architect • Experience in doing the Platform Consulting and advisory majorly on ITOM, ITAM and CSDM • Client C Suite, enterprise architect and Product Owner Interactions for platform level discussions • Implementation experience with ITSM, ITOM, ITAM and Platform Level Architecture including Domain separations and Consulting Experience

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Job Description: • Work in the ServiceNow platform developing innovative solutions that simplifies customer services. • Deep expertise in platform assessment and providing remediation roadmaps • Hands on design and configurations on CSDM, CMDB assessment, design and remediation’s around ITOM -discovery with multiple data sources, Service mapping and event management area , Integrations and custom application expertise is key requirements - • Ma i nta i n deep, comprehensive knowledge of Servi ceNow’s ca pabilities and offeri ngs. • Proven experience as a key person leading the development, guide and mentor the Team, design and delivery of different ServiceNow applications implementations. • Architect and design solutions for complex business problems using ServiceNow best practices and standards. • Advise and guide platform roadmap discussions. • Desi ng pla tform level a rchi tectura l confi gura tions wi thout ba se code customi za ti ons to i mprove the pla tform upgra da bi li ty, sta bi lity, performa nce a nd sta bi li ty • Familiar with ServiceNow fea tures of Flow desi gner, Integra ti on hub, UI bui lder, App engi ne, Process Automa ti on a nd Mobi le Apps • Understanding of DevOps principles and CI/CD pipelines • Logical thinking and problem-solving skills along with an ability to collaborate • Engaging presentation style, with the ability to control and manage multiple presentation scenarios • Have the drive and determination to learn and continuously share your knowledge with others • Recogni ze a nd develop opportuni ties to levera ge Servi ceNow a s a pla tform.

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Certification Required • CAD • CSA • CIS is any two of ITSM, ITOM, HAM / SAM product suite is preferred

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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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