Job Description
Role Purpose
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
Job Description:-
- Develop and configure dashboards for real-time monitoring of HTTP-based applications and Kubernetes clusters.
- Set up synthetic monitors to proactively track application performance and availability.
- Create and manage alerting profiles to ensure timely notifications for critical events.
- Provide operational support leveraging AWS services such as SNS (Simple Notification Service) and EventBridge for event-driven workflows.
- Design and maintain dashboards in CloudWatch for comprehensive system monitoring and performance analysis.
- Facilitate collaboration between development teams and the monitoring team to bridge operational gaps.
- Utilize tools like Remedy (BMC Helix) and XMatters to streamline incident management and communication during change processes.
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2. Perform coding and ensure optimal software/ module development
- Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
- Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
- Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
- Ensuring that code is error free or has no bugs and test failure
- Preparing reports on programming project specifications, activities and status
- Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
- Compile timely, comprehensive and accurate documentation and reports as requested
- Coordinating with the team on daily project status and progress and documenting it
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
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Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration, Deployment & Monitoring of Software | 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan |
| 2. | Quality & CSAT | On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation |
| 3. | MIS & Reporting | 100% on time MIS & report generation |
Experience: 3-5 Years .
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