Location: Pune & Coimbatore preferred, but can be PAN INdia

Mandatory skills  -

EUC Lead

– Required Tools KnowledgeEUC Lead

– Required Tools KnowledgeEndpoint & Device Management Tools

- IntuneApplication Packaging & Software Distribution

- Wins/IOS/MacMonitoring, Experience & Telemetry Tools

- NexthinkCollaboration & End‑User Productivity Tools

- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)

Rates including mark up - 250K/M

Exp - 8+ years

JD- EUC LeadThe EUC Lead is accountable for the end‑to‑end delivery, governance, and continual improvement of EUC services.
The role ensures EUC services are delivered in a secure, compliant, resilient, and customer‑focused manner, fully aligned with bank regulatory obligations, risk appetite, and service contracts.Responsibilities-1. Service Ownership & AccountabilityOwn overall EUC service delivery for Close Brothers, including Desktop & Laptop Support, EUC Engineering, Application Packaging,      Patch & Asset Management.Act as the single point of accountability for EUC services toward Close Brothers IT, Risk, Security, and Business stakeholders.Ensure EUC services operate strictly within agreed scope of service, contract, and CR approvals.Govern EUC operating model, support processes, and service documentation in line with CBL IT policies and standards.2. Regulatory, Risk & Compliance ManagementOwn EUC compliance against audit, risk, security, and data protection requirements (including GDPR and endpoint security standards).Proactively identify and mitigate EUC operational and technology risks, escalating material risks through the agreed CBL governance forums.Support internal and external audits, ensuring timely closure of audit findings and evidence‑based responses.3. Incident, Major Incident & Problem ManagementEnsure EUC incidents and service requests meet SLA and KPI commitments agreed with Clients.Lead or support Major Incident Management  for EUC‑related outages, including:War room leadershipClear stakeholder communicationsBusiness impact awarenessPost‑incident RCA and corrective actionsDrive problem management to reduce repeat incidents and improve service stability.Ensure knowledge articles and KEDB are maintained to support shift‑left and faster resolution.4. Stakeholder & Governance ManagementAct as the primary EUC interface for Client IT leadership, Service Management, Security, Risk, and Business teams.Lead EUC governance meetings, service reviews, and escalation calls.Provide clear, factual, and transparent reporting on service performance, risks, audit status, and improvement actions.Build strong, trusted relationships with Close Brothers stakeholders, ensuring expectations are clearly managed.5. Change, Transition & Service AssuranceGovern EUC changes in line with CBL Change & Release Management processes.Lead EUC service transitions, onboarding of new services, and scope changes following approved CRs.Ensure proper impact assessment, KT, readiness checks, and documentation before any service go‑live.Provide risk‑based recommendations to Close Brothers for EUC service changes and enhancements.6. People, Vendor & Location ManagementLead and manage offshore EUC teams, ensuring:Adequate skill coverageShift alignment (including 12×7 where applicable)Compliance with CBL workplace and security policiesManage third‑party EUC vendors and subcontractors, ensuring delivery aligns with CBL security, compliance, and service standards.Ensure office presence, access, and location compliance for EUC teams supporting Close Brothers.7. Financial & Commercial GovernanceManage EUC service delivery within approved budgets and commercials.Support CR assessments, cost impact analysis, and service optimisation initiatives.Ensure accurate demand forecasting and resource planning aligned to Close Brothers business needs.8. Continuous Improvement & End‑User ExperienceDrive Continual Service Improvement (CSI) initiatives across EUC services.Identify opportunities for automation, self‑service, tooling optimisation, and reduction in manual effort.Use service data, trends, and customer feedback to improve end‑user experience and productivity.Align EUC improvements with Close Brothers Digital Workplace strategy.9. Reporting & Performance ManagementOwn EUC KPIs including:SLA & KPI complianceCSATIncident & problem trendsPatch & security complianceAudit & risk metricsEnsure reporting is accurate, auditable, and aligned to Client governance expectations.Highlight risks early and track mitigation actions to closure.EUC Lead – Required Tools KnowledgeEUC Lead – Required Tools KnowledgeEndpoint & Device Management Tools- IntuneApplication Packaging & Software Distribution- Wins/IOS/MacMonitoring, Experience & Telemetry Tools- NexthinkCollaboration & End‑User Productivity Tools- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)