Job Description
Job Title:  TECHNO FUNCTIONAL CONSULTANT L1(CONTRACT)
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  4/15/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Location : Pune, Hyderabad, Coimbatore, Chennai

JD : 

 

             Must have skills: 

o             Excellent communication

o             Application support Background

o             Unix / Linux 

o             SQL : Postgres SQL, SQL

o             ITSM : Change, Incident, service ticket, Workorders 

o             Willing to work on shifts (Morning & Afternoon shifts) & Weekend support

o             Monitoring : Splunk, Dynatrace alert monitoring Alert creation

o             Application Support Experience in the Card Payment Industry or Banking Sector

o             PCF – Pivotal Cloud foundry

 

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   Good to have skills  : 

o             Monitoring / Observability : Splunk / Dynatrace alert ( C1 - Dashboard creation, B3 - Alert creation, B2 - Alert Monitoring ). Detailed JD at the bottom of the email. 

o             AWS ( EC2, CloudWatch, Lambda )

o             Automation : automation using XLR/ shell scripting/ ansible/ python ( Anyone) ( For C1 - Mandatory, B3- NA, B2 - NA) 

 

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Roles/responsibilities performed by the Biz Ops React team members and tools used in their applications.

 

Work Orders - Resolve Work orders in form of Business/functional queries, ad hoc testing, verification, and validation etc., from regional product team and customer support teams.

Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues.

Incident Resolution - Review and resolve the Incidents arising from operation Command Center Alerts

Alerts from Enterprise Monitoring Operations (EM Operations).

Traffic Routing – perform traffic routing in support of infrastructure maintenance

Raise new change tickets and arrange for approvals, including CAB approvals

Creating Confluence pages for newly analysed Work Orders / new type of Incidents with resolution steps

Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window            

Root Cause Analysis in detail for High severity Incidents – and act on fixing the underlying cause of the high severity issues. Take necessary preventive actions also.

Supporting the UAT testing by the Product team and regional customer support team.

Configuring application/artifacts and supporting the new customer onboarding to the platform

Testing the newly on boarded customer’s file processing and reports delivery

Review and approve change tickets.

Work with customers on ad-hoc queries

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Deliver

No. Performance Parameter Measure
1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT
2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised
3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter

 

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Mandatory Skills: SRE Operations .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.