Job Description

Manage and oversee TPSA Service, including

• Leading all aspects of TPSA Service and Operation, ensuring efficient delivery and continuous improvement.
• Serve as a primary contact (TPEM) for third-party suppliers including the Strategic Delivery Partner such as KPMG, SureCloud, and BitSight, to align services with business needs. 
• Provide administrative and technical support for third-party services, including access management, reporting, troubleshooting, and process improvement. 
• Support TPSA Global Delivery and Operation Lead with workload planning and effective communication across the Global team and KPMG,
• Collaborate with TPSA region leads to manage the SLAs.
• Identify and resolve service issue/risks by implementing governance and monitoring frameworks in partnership with Global Head of Third Party Cyber Governance and Risk.
• Enhance TPSA processes and build a resilient and engaged operational framework. 
• Ensure security assessments comply with relevant regulations and standards.
• Create interlock with businesses, Procurement, and Technology teams to align service requirements.
• Conduct research on third-party cybersecurity trends, data and dashboards and to keep strategies up to date.

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• Strong team player and collaborator
• Clear communicator able to simplify technical material to business audiences, build networks and negotiate
• Ensure a steady improvement in your own skills and capabilities by planning and organising collaborative work and in-house cross-training opportunities.
• Continuous improvement mindset, comfortable challenging existing processes
• Contribute to the team in achieving monthly targets (e.g. SLA) for Service Management
• Collaborate with other members of Third-Party Cyber Security to find optimal solutions to meet technology requirements.
• Ensure up to date knowledge on HSBC brand guidelines by actively participating in training sessions, and team knowledge sharing.

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• Qualifications:

  • A bachelor's degree in a relevant field such as Business Administration, Quality Management, Cybersecurity, or a related discipline;
  • Previous experience in quality assurance, auditing, or a similar role.
  • Strong understanding of cybersecurity principles to make independent judgements on the appropriateness of assessment outcomes.
  • Strong analytical skills to interpret data and identify trends.
  • A keen eye for detail to spot discrepancies and ensure compliance with standards
  • Experience in quality assurance or a related field.
  • Excellent verbal and written communication skills for reporting findings and collaborating with teams
  • Strong problem-solving skills to develop solutions for identified issues.
  • Ability to work collaboratively with cross-functional teams;
  • Certifications such as Certified Quality Auditor (CQA), Six Sigma, or cybersecurity certifications like CISSP/CCSP/CISA/CISM can be advantageous.