Job Description
Role Purpose
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
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We're looking for a Senior Java Backend Developer to:
• Contribute to technology solutions that will solve business problems and strengthen our position as digital leaders in financial services
• Proven track record in Java development (Java 11 or higher)
• Hands-on experience with cloud-native applications using microservices event driven architecture on Microsoft Azure Cloud, Kubernettes
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- Proficiency with frameworks and tools such as Spring Boot, Hibernate, JUnit, Maven
- Experience with Relational Database management system such as Postgres.
- Experience with modern web technologie
- Mentor and guide Production Specialists on improving technical knowledge
- Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
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Deliver
No | Performance Parameter | Measure |
1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
2 | Team Management | Productivity, efficiency, absenteeism |
3 | Capability development | Triages completed, Technical Test performance |