Job Description
Job Title:  Techno Functional Consultant - L1
Req Id:  94617
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  9/12/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Shifts-UK shifts

Location - PAn India

WO value -200k

 

Key Responsibilities:

  • Design, configure, and customize the ServiceNow SAM module to meet business requirements.
  • Develop workflows, business rules, and integrations to support software asset lifecycle management.
  • Collaborate with stakeholders to analyze licensing requirements, compliance positions, and software usage.
  • Configure and manage software entitlement and reconciliation processes.
  • Integrate ServiceNow SAM with third-party tools (e.g., SCCM, Flexera, JAMF, BigFix).
  • Implement automation for software discovery, normalization, and reclamation.
  • Perform data analysis to improve software asset accuracy within the CMDB and SAM repository.
  • Provide technical expertise for platform upgrades and new feature enablement within SAM.
  • Troubleshoot and resolve issues related to software asset management processes.
  • Document configurations, processes, and best practices for ongoing operational support.

Qualifications:

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (required)
• Master’s degree or equivalent experience is a plus

Experience:

• 7+ years of IT experience, with at least 5 years in ServiceNow development
• 2+ years of hands-on experience in ServiceNow Software Asset Management (SAM) module
• Experience with asset management processes, CMDB data modeling, and integrations with discovery tools
• Previous experience in software license compliance, optimization, and vendor management preferred

Technical Skills:

  • Strong knowledge of ServiceNow SAM and related Asset Management modules
  • Proficiency in JavaScript, Glide scripting, and ServiceNow APIs
  • Hands-on experience with SAM integrations (e.g., SCCM, Flexera, JAMF, BigFix)
  • Understanding of software license models (perpetual, subscription, SaaS, user-based)
  • Familiarity with ServiceNow CMDB and Discovery processes
  • Experience using Flow Designer and IntegrationHub for process automation
  • Knowledge of ITIL processes (especially Asset Management and Configuration Management)

Certifications (Preferred):

  • ServiceNow Certified System Administrator (CSA) – Required
  • ServiceNow Certified Implementation Specialist – SAM – Preferred
  • ServiceNow Certified Implementation Specialist – HAM (plus)
  • ITIL v3 or v4 Foundation Certification

Soft Skills:

  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication abilities
  • Ability to collaborate with cross-functional and client-facing teams
  • Detail-oriented and capable of working independently
  • Strong organizational skills and ability to meet deadlines

 

͏

Do

1. Bridging the gap between project and support teams through techno-functional expertise

  • For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
  • Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
  • Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
  • Support the solutioning team from architectural design, coding, testing and implementation
  • Understand the functional design as well as technical design and architecture to be implemented on the ERP system
  • Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
  • Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
  • Write code as per the developmental standards to decide upon the  implementation methodology
  • Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
  • Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
  • Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
  • Support on-site manager with the necessary details wrt any change and off-site support

͏

2. Skill upgradation and competency building

  • Clear wipro exams and internal certifications from time to time to upgrade the skills
  • Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
  • Write papers, articles, case studies and publish them on the intranet

͏

Deliver

No. Performance Parameter Measure
1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT
2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised
3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter

 

͏
Mandatory Skills: Servicenow-Development .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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