Job Description
Job Title:  Techno Functional Consultant L1
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  12/16/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Location: PAN India

WO Value - 300k

Role: Sr. ServiceNow – Automation Engineer 

Skills Required: 

  • 7+ Years of ServiceNow automation/orchestration/integration: JavaScript programming, REST/SOAP APIs, workflow, flow, service Catlog
  • Configure and maintain Virtual Agent topics to automate common user interactions.
  • Design and customize Service Portal widgets using HTML, CSS, AngularJS, and ServiceNow APIs.
  • Analyse business requirements for the purposes of constructing technical delivery specifications. 
  • Designs, analyses, develops, reviews, tests, debugs, delivers, and supports software. 
  • Demonstrates an understanding of the importance of end-to-end software development which will include working in Agile frameworks. 
  • Collaborates with fellow team members and keeps the team and other key stakeholders well informed of progress of application business features being developed. 
  • Demonstrates an understanding of DevOps principles around Continuous Integration and Continuous Delivery 
  • Executes within a client centric environment while working with teams and contributors. Strong hands-on experience in ServiceNow Platform involving both client and server-side scripting. 
  • Good knowledge of ITSM modules, scripting languages JavaScript.
  • Design and implement ServiceNow module.    
  • General knowledge about client-server architecture, cloud computing etc. 
  • Soft competencies like communication skills, proactiveness, analytical skills etc.

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Do

1. Bridging the gap between project and support teams through techno-functional expertise

  • For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
  • Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
  • Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
  • Support the solutioning team from architectural design, coding, testing and implementation
  • Understand the functional design as well as technical design and architecture to be implemented on the ERP system
  • Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
  • Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
  • Write code as per the developmental standards to decide upon the  implementation methodology
  • Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
  • Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
  • Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
  • Support on-site manager with the necessary details wrt any change and off-site support

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2. Skill upgradation and competency building

  • Clear wipro exams and internal certifications from time to time to upgrade the skills
  • Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
  • Write papers, articles, case studies and publish them on the intranet

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Deliver

No. Performance Parameter Measure
1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT
2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised
3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter

 

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Mandatory Skills: ServiceNow - IT Service Management .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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