Job Description

Role 

We are looking for aspirants with outstanding written, verbal and interpersonal communication skills. The incumbent is  expected to be a strategic thinker with fantastic organizational and time management skills. You will have excellent research skills with the ability to multitask and adapt in a fast-paced environment.

Additionally, incumbents should understand the business operation and decision-making processes with a keen interest in producing targeted and tangible results by creating an effective and efficient workforce.
 

͏

DO

• Manage and Govern KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team
• Structure On boarding Training requirements, Pre Process, Customer Visits etc.
• Ensure that all new employees go through the defined new learning path for their respective roles in the account
• Report and Resolve pre-process and process training issues identified by Process SMEs and new employees
• Govern and mitigate issues identified during progress of new hires during OJT and GO-live
• Strategize refresher and remedial training for existing employees
• Ensure all regulatory requirements are complied with from time to time
• Maintain Policy and Training data and information
• Ensure generation of policy and training reports from time to time are streamlined
• Ensure generation of policy and training reports from time to time are streamlined
• Support any administrative tasks like policy sync, policy creation, policy maintenance and trainer roster and scheduling of connect sessions and forums
• Review policy and training content as per client requirement and training readiness
• Provide feedback and coaching to policy specialists and trainers
• Take ownership for improvement in policy specialists and trainers performance
• Responsible for TNA, policy calibration sessions, policy syncs, client reviews on Policy and Training deliverables
• Responsible for account level Knowledge Management metrics and affiliated business metrics
• Governance and reporting of trends and process status on training and policy deliverables
• Responsible for adhering to standardization guidelines defined by the BU Process requirements
• Responsible to bridge gaps during real time execution of policies and procedures
• Schedule client reviews and drive actionables pertaining to process knowledge requirements

͏

Critical Skills

• Proven ability in managing dynamic and multiple workflows
• Strong organizational skills and ability to multitask and prioritize work
• Proven ability to work independently in a fast-paced environment
• Excellent communication skills to share findings in an understandable and actionable manner
• Broad understanding of training and development
• Handy with Google Spreadsheets/MS Excel, Google Slides & Powerpoint

Requirement 

• College Graduate
• 3yrs and above managerial / training manager experience

͏

͏