Job Description
Job Title:  Healthcare Representative
City:  Quezon City
State/Province:  Manila
Posting Start Date:  6/2/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Location: Quezon City / Manila
Work Setup: Onsite | Shifting Schedule

 

Job Overview

We are looking for enthusiastic and customer-focused individuals to join our team as Healthcare Insurance Agents. You will assist customers with their healthcare benefits, insurance inquiries, and claims-related concerns.

No prior BPO experience? No problem! We welcome fresh graduates and candidates eager to start their careers in the healthcare BPO industry.

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Key Responsibilities

  • Handle inbound calls related to healthcare insurance inquiries
  • Assist customers with benefits, eligibility, and claims status
  • Provide accurate information and resolution to customer concerns
  • Maintain professionalism and empathy when handling customer interactions
  • Document customer interactions in the system

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Qualifications

    • 4 years college graduate (no experience required)
    • OR
    • Completed at least 2 years in college (must have copy of grades or TOR) + 6 months BPO experience (preferably healthcare account)
    • Strong English communication skills
    • Basic computer navigation skills
    • Customer service-oriented and detail-oriented
    • Willing to work on shifting schedules (including weekends and holidays)

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Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

 
Mandatory Skills: HWS (Empl Helpdesk)) .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

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If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.