Job Description
Job Title:  Production Agent
City:  Quezon City
State/Province:  Manila
Posting Start Date:  2/18/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

We are looking for a Customer Service Representative with experience in US or UK banking/financial services to provide excellent customer support through voice. The role focuses on handling banking‑related inquiries while ensuring compliance with regulatory and data privacy standards.

͏Production Agent

Key Responsibilities

  • Handle inbound and/or outbound customer interactions related to banking products and services (e.g., savings, checking/current accounts, payments, cards, loans).
  • Resolve customer inquiries regarding account balances, transactions, fees, disputes, and general banking concerns.
  • Accurately document customer interactions and updates in internal banking systems.
  • Identify customer needs and provide appropriate solutions within defined service levels.
  • Escalate complex issues to the appropriate internal teams when required.
  • Meet quality, productivity, and customer satisfaction targets.

Qualifications

  • 1–2 years of experience in a banking or financial services BPO account (US or UK).
  • Strong understanding of banking processes (preferred: US or UK market exposure).
  • Excellent English communication skills (verbal and written).
  • Experience handling voice and/or non‑voice customer support.
  • Ability to work in shifting schedules aligned UK time zones.
  • High attention to detail and strong problem‑solving skills.

͏

Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

 
Mandatory Skills: Mortgage(Originations) .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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